Experienced Remote Customer Service Representative – Delivering Exceptional Health Insurance Support and Guidance to Diverse Customer Base

Welcome to arenaflex: Empowering Health Insurance Excellence It's an exciting time to join arenaflex, a pioneering force in the health insurance industry, as we continue to grow, adapt, and thrive. Despite the challenges faced by our communities and country, arenaflex remains committed to building a positive, motivating work environment that fosters collaboration and support among our remote teams. Our vision is clear: to make finding and enrolling in health insurance simple, accessible, and user-friendly. As a Remote Customer Service Representative, you will play a vital role in delivering an exceptional customer experience, helping to demystify the process of finding and enrolling in health insurance, and making a meaningful difference in the lives of our customers. About arenaflex arenaflex boasts the largest state-based marketplace footprint, empowering millions of consumers across the country to make informed health plan decisions through our consumer-friendly interface and decision support tools. We build and operate award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our innovative solutions include eligibility determination, plan selection, and enrollment technology for state agencies, as well as agent marketing and call center tools and services. Job Overview We are seeking highly motivated, dedicated, and self-driven individuals to join our team as Remote Customer Service Representatives. This is a full-time or seasonal opportunity, offering a competitive compensation package and a range of benefits. As a Remote Customer Service Representative, you will be responsible for delivering exceptional customer service, managing customer accounts, providing technical support, and interpreting and following defined procedures and policies. Compensation Details We offer a competitive base pay of $14.50 per hour, with the potential to earn an enhanced rate of $16.00 per hour contingent on weekly attendance and performance. For Spanish bilingual candidates, we offer a base pay of $15.50 per hour, with the potential to earn an enhanced rate of $17.00 per hour. Requirements To be considered for this role, you must: Be at least 18 years of age Have a minimum internet speed of 35 mb/s Have a dedicated, private, and secure workspace Have a personal laptop or desktop computer required for the training period Commit to full attendance during the 3-week training period Complete a background check and health screening Have cable/fiber broadband internet with a hard-wired ethernet connection (note: mobile internet service providers and satellite are not compatible with our internal systems) Essential Responsibilities As a Remote Customer Service Representative, your key responsibilities will include: Handling inbound and outbound calls Delivering the highest level of customer service experience consistently Managing customer accounts and providing technical support Application data entry Responding to online chat inquiries as assigned Interpreting and following defined procedures and policies Utilizing creative problem-solving skills Demonstrating flexibility and adaptability to changing projects and updates Effectively managing time and tasks (multitasking and task prioritization) Completing extensive self-study, training, and testing as required Adhering to regulated guidelines for communications via all channels Qualifications To succeed in this role, you should possess: Moderate to advanced computer skills A high level of comfort learning new technology A high level of professionalism Excellent verbal and written communication skills Comfort working from home Self-motivation and a success-driven mindset What We Offer At arenaflex, we are committed to supporting the growth and development of our team members. We offer: Paid training Full-time, seasonal temp-to-permanent roles Performance and attendance-based incentives, in addition to base pay The convenience of working from home A collaborative and supportive team environment 401K match Individual Coverage HRA (ICHRA) Paid time off (PTO) Preferred Experience While not required, we prefer candidates with: Previous experience in customer support or technical support roles Previous experience with group and/or individual health insurance, or the Affordable Care Act Previous experience in a call center environment Familiarity with CRM systems and practices Spanish bilingual skills (a plus) Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to supporting the growth and development of our team members. As a Remote Customer Service Representative, you will have access to extensive training and development opportunities, including: Comprehensive training programs to enhance your skills and knowledge Ongoing coaching and feedback to support your growth and development Opportunities to take on new challenges and responsibilities A collaborative and supportive team environment that fosters learning and growth Work Environment and Company Culture At arenaflex, we pride ourselves on our positive, motivating work environment that fosters collaboration and support among our remote teams. We believe in building each other up and creating a culture that is inclusive, respectful, and empowering. As a Remote Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and making a meaningful difference in the lives of our customers. Conclusion If you are a motivated, dedicated, and self-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team as a Remote Customer Service Representative. At arenaflex, we are committed to supporting the growth and development of our team members, and we look forward to welcoming you to our team. Apply for this job