Experienced Remote Customer Service Representative – Delivering Exceptional Support and Guidance in Health Insurance Enrollment and Services at arenaflex

Introduction to arenaflex and the Industry It's an exciting time to join arenaflex, a leading provider of innovative health insurance solutions. As a Remote Customer Service Representative, you will be part of a dynamic team that is committed to making finding and enrolling in health insurance simple and accessible to everyone. With the largest state-based marketplace footprint, arenaflex empowers millions of consumers across the country to make better health plan decisions through its consumer-friendly interface and decision support tools. Our award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, and we are dedicated to delivering exceptional customer experiences. Job Overview We are seeking highly motivated and dedicated individuals to join our team as Remote Customer Service Representatives. As a full-time remote employee, you will have the opportunity to work from the comfort of your own home, delivering top-notch customer service and support to our clients. You will be responsible for managing customer accounts, providing technical support, and interpreting and following defined procedures and policies. If you are a self-driven individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity. Key Responsibilities Handle inbound and outbound calls, delivering the highest level of customer service experience consistently Manage customer accounts and provide technical support to resolve issues and answer questions Enter application data accurately and efficiently Respond to online chat inquiries as assigned Interpret and follow defined procedures and policies, ensuring compliance with regulated guidelines Demonstrate creative problem-solving skills, flexibility, and adaptability to changing projects and updates Manage time and tasks effectively, prioritizing tasks and multitasking as needed Complete extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent on passing required exams Essential Qualifications Must be at least 18 years of age or older Minimum Internet Speed of 35 mb/s Dedicated, private, and secure workspace Personal laptop or desktop computer required for the Training Period Commit to full attendance during the 3-week Training period Complete a background check and health screening Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required (note: mobile internet service providers and satellite are not compatible) Preferred Qualifications Previous experience in customer support or technical support role Previous experience with Group and/or Individual health insurance, or the Affordable Care Act Previous experience in a Call Center Familiarity with CRM systems and practices Spanish Bilingual, a plus Skills and Competencies Moderate to Advanced computer skills High level of comfort learning new technology High level of professionalism Excellent verbal and written communication skills Comfortable working from home Self-motivated and success-driven Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have access to paid training, performance and attendance-based incentives, and opportunities for advancement within the company. You will also be part of a collaborative and supportive team environment, with a 401K Match, Individual Coverage HRA (ICHRA), and paid time off (PTO) benefits. Work Environment and Company Culture arenaflex is dedicated to building a positive and motivating work environment, despite working remotely. We believe in empowering our employees to deliver exceptional customer experiences and providing the tools and resources needed to succeed. Our company culture is built on values of teamwork, adaptability, and innovation, and we are committed to making a difference in the lives of our customers and employees. Compensation, Perks, and Benefits As a Remote Customer Service Representative at arenaflex, you can expect a competitive hourly rate of $14.50 - $16.00, with opportunities for enhanced rates contingent on weekly attendance and performance. You will also receive paid training, full-time, seasonal temp-to-permanent roles, and performance and attendance-based incentives. Additionally, you will enjoy the convenience of working from home, a collaborative and supportive team environment, and a range of benefits, including 401K Match, Individual Coverage HRA (ICHRA), and paid time off (PTO). Conclusion If you are a motivated and dedicated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for the Remote Customer Service Representative role at arenaflex. With a competitive compensation package, opportunities for growth and development, and a collaborative and supportive team environment, this is an exciting opportunity to join a leading provider of health insurance solutions. Apply today and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job