Experienced Remote Pharmacy Technician - Clinical Customer Care Specialist for arenaflex

Introduction to arenaflex and the Role arenaflex is a leading innovator in the healthcare industry, dedicated to empowering individuals to take control of their wellness journey. Our mission is to provide exceptional customer care, ensuring that our customers receive the support they need to manage their medications effectively and achieve better overall health. As a Pharmacy Technician in our Clinical Customer Care team, you will play a vital role in delivering outstanding service, guidance, and support to our customers, while working in a dynamic, non-retail environment with a casual dress code. Key Responsibilities As a Pharmacy Technician at arenaflex, your primary focus will be on providing top-notch customer care, working closely with our clinical pharmacist team, and ensuring seamless operations. Your key responsibilities will include: Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining assigned metrics Making outbound calls for various purposes, including urgent situations identified by our clinical pharmacist team Assisting the clinical pharmacist team with outgoing calls to medical professionals, pharmacies, and customers Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop their knowledge and skills Completing tickets to support the Customer Care Team and Clinical RPh team, ensuring timely resolution of customer inquiries and concerns Maintaining an advanced understanding of arenaflex's policies, procedures, products, and services, as well as staying up-to-date on pharmacy laws and regulations nationwide Monitoring and processing help desk assigned tasks on a daily basis, ensuring efficient issue resolution Serving as the primary point of contact for escalated calls, handling these calls with professionalism and following through until resolution is achieved Managing the reporting of customer complaints, providing resolution within established Service Level Agreements (SLAs), and escalating issues as necessary Investigating and reporting pharmacy errors, ensuring that these incidents are documented and addressed promptly Learning and staying current on pharmacy laws and regulations across the country, applying this knowledge to provide informed support to customers and internal teams Serving as a point of contact for system or technology/software outages, notifying relevant parties and facilitating prompt resolution Maintaining the confidentiality of all customer information, adhering to strict data protection standards Working autonomously, proactively identifying areas for improvement, and collaborating closely with teammates to drive excellence in customer care Demonstrating a customer-centric approach and commitment to quality in all interactions, ensuring that customers receive exceptional support and guidance Working a flexible schedule, which may include shifts starting and ending outside of traditional business hours, to ensure seamless customer care operations Performing other tasks as assigned, adapting to the fast-paced environment and prioritizing tasks to meet productivity and quality standards Essential Qualifications To be considered for this role, you must possess: An active and unrestricted in-state Board of Pharmacy License (including Pharmacy Technician, Trainee, and Assistant Licenses) A high school diploma or equivalent Preferred Qualifications While not mandatory, the following qualifications are highly desirable: National Pharmacy Technician Certification (PTCB or NHA), demonstrating your expertise and commitment to the field Demonstrated ability to work effectively as a team member, contributing to a collaborative and supportive environment Strong organizational skills and attention to detail, ensuring accuracy and efficiency in your work Experience recognizing and identifying patient medications, with a solid understanding of pharmaceuticals and their applications At least 6 months of relevant experience working with computer and web-based tools, with the ability to quickly adapt to new systems and technologies Experience working under pressure in a fast-paced environment, consistently meeting standards for productivity and quality while maintaining a customer-centric approach Skills and Competencies To excel in this role, you will need to possess: Excellent communication and interpersonal skills, with the ability to provide clear, concise guidance and support to customers and internal teams Strong problem-solving and analytical skills, with the ability to investigate and resolve issues efficiently Ability to work autonomously and as part of a team, with a strong focus on collaboration and mutual support Adaptability and flexibility, with the ability to thrive in a fast-paced, dynamic environment and adjust to changing priorities and requirements A customer-centric approach, with a deep commitment to delivering exceptional service and support to customers Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities effectively Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Pharmacy Technician in our Clinical Customer Care team, you will have access to: Comprehensive training programs, designed to enhance your knowledge and skills in pharmacy operations, customer care, and pharmaceuticals Ongoing professional development opportunities, including workshops, webinars, and conferences, to stay current on industry trends and best practices Mentorship and coaching from experienced professionals, providing guidance and support to help you achieve your career goals Opportunities for advancement and career progression, with a clear path for professional growth and development within the company Work Environment and Company Culture arenaflex is dedicated to creating a positive, inclusive work environment that fosters collaboration, creativity, and growth. Our company culture is built on the values of: Customer obsession, with a deep commitment to delivering exceptional service and support to our customers Ownership, with a focus on accountability, responsibility, and proactive problem-solving Inventiveness, with a culture that encourages innovation, experimentation, and continuous improvement Arete, with a focus on striving for excellence in all aspects of our work and continuously raising the bar for performance and quality Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: A competitive salary and benefits package, with opportunities for bonuses and incentives based on performance A comprehensive benefits program, including medical, dental, and vision coverage, as well as retirement savings plans and paid time off Access to exclusive discounts and perks, including discounts on products and services, fitness programs, and employee recognition and reward programs A dynamic, supportive work environment, with a focus on work-life balance, flexibility, and employee well-being Conclusion If you are a motivated, customer-focused individual with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity to join our Clinical Customer Care team as a Pharmacy Technician at arenaflex. With a commitment to innovation, excellence, and customer satisfaction, we offer a dynamic, supportive work environment that fosters growth, development, and success. Apply now to take the first step in your journey with arenaflex and discover a career that is both rewarding and challenging. Apply for this job