Experienced Remote Chat & Text Therapist – Behavioral Health Counseling and Crisis Intervention Specialist at arenaflex

Introduction to arenaflex arenaflex is a leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention. With a rich history dating back to 1987, we have established ourselves as an industry leader in delivering high-quality services to those in need. As an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer, we are committed to fostering a diverse and inclusive work environment that values the unique perspectives and contributions of our employees. Job Overview We are seeking an experienced and compassionate Remote Chat & Text Therapist to join our team at arenaflex. As a Remote Chat & Text Therapist, you will play a critical role in ensuring the quality of services to our clients, coordinating day-to-day operations of the program, and recommending and implementing changes that would improve the delivery of services. This is a full-time remote role that offers the flexibility to work from home while making a meaningful difference in the lives of our clients. Key Responsibilities Answer all chats and texts in a timely and professional manner while meeting agency goals Effectively assess clinical situations and needs of all chatters Provide quality assurance of the program's service delivery Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up Attend all required meetings and training courses, even if they fall outside of the regularly scheduled shift Comply with and assure compliance by staff with the agency's standard of care for service delivery Ensure quality service delivery, including clinical care and all associated documentation Take an active role in ad hoc committees and work groups as assigned by the Manager or Director of Programs Provide instruction and training for interns and staff Adhere to the agency's policies and procedures and assure that staff is in compliance Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency Provide comprehensive services to clients and coordinate communication with other departments in the agency to accomplish continuity of care Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Bachelor's Degree in Counseling, Social Work, or a related field Minimum of 5 years of experience in the behavioral health field Excellent oral and written communication skills Clear and effective communication Strong customer service skills Strong problem-solving and analytical skills Ability to document detailed information Ability to multitask Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation Preferred Qualifications While not required, the following preferred qualifications will be considered an asset: Crisis experience Supervisory experience Program development experience Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to supporting the professional growth and development of our employees. As a Remote Chat & Text Therapist, you will have access to ongoing training and education, as well as opportunities for career advancement within the organization. Our comprehensive training program will equip you with the skills and knowledge necessary to excel in your role and make a meaningful difference in the lives of our clients. Work Environment and Company Culture arenaflex is dedicated to creating a positive and supportive work environment that values the well-being and success of our employees. As a remote employee, you will be part of a dynamic and collaborative team that is passionate about delivering high-quality services to our clients. Our company culture is built on the principles of respect, empathy, and compassion, and we are committed to fostering a work environment that is inclusive, diverse, and supportive of all employees. Compensation, Perks, and Benefits As a full-time employee at arenaflex, you will be eligible for a comprehensive range of benefits, including: Generous PTO (15 days the first year) 10 paid holidays per year Medical plans (4 choices) Dental plans (2 choices) Vision plans (2 choices) 403(b) retirement plan Retirement Allowance Company-paid Life/AD&D and Long Term Disability Voluntary additional Life and Short-term Disability Tuition Reimbursement Elder Care Assistance Pet Insurance and much more! Conclusion If you are a compassionate and experienced mental health professional looking for a challenging and rewarding role, we encourage you to apply for the Remote Chat & Text Therapist position at arenaflex. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of our clients while working in a supportive and collaborative environment. Apply today to join our team and start making a positive impact in the lives of others! Apply for this job