Experienced Senior Collector and Customer Service Representative - High-Risk Account Management and Financial Recovery Expert

Welcome to arenaflex: Where Careers Thrive and Financial Safety Matters At arenaflex, building a career is not just about climbing the corporate ladder; it's about making a meaningful impact on people's lives by helping them achieve financial safety and success. Our commitment to our customers and communities is unwavering, and we're dedicated to creating a work environment that fosters growth, learning, and connection. With over 155 years of experience, we've learned that our people are our greatest asset, and we're invested in helping you become the best version of yourself. About the Role: Senior Collector and Customer Service Representative We're seeking an experienced Senior Collector and Customer Service Representative to join our team at arenaflex. As a Senior Collector, you will play a critical role in managing high-risk accounts, controlling loss rates, and reducing gross charge-offs. Your expertise in collections, skip tracing, and credit analysis will be essential in helping our customers navigate complex financial situations. If you're passionate about delivering exceptional customer service, negotiating repayment options, and providing guidance to limit loss, we want to hear from you. Key Responsibilities: Collect on high-risk accounts to control loss rates and reduce gross charge-offs, with varying levels of collections assigned based on business needs Perform in-depth skip tracing as required by account, leveraging internal resources to obtain customer-specific information Provide guidance and training to team members as necessary, serving as a mentor and subject matter expert Quickly identify irregularities in spending, possible identity theft, or fraud, and take appropriate action Generate and send various customer-facing communications regarding account activity, ensuring timely and effective communication Assist customers in a professional and empathetic manner, interpreting their financial situation, reason for delinquency, and providing guidance to limit loss to the bank Negotiate repayment options by asking questions and offering applicable solutions, ensuring customer satisfaction and retention Handle incoming and outgoing calls to customers with current and past due accounts, leaving messages as necessary and maintaining a high level of customer service Provide proper documentation and account maintenance, ensuring quality assurance and productivity standards are met Perform other duties as assigned, demonstrating flexibility and adaptability in a fast-paced environment Essential Qualifications: To be successful in this role, you'll need: Familiarity with inbound/outbound/blended dialing environments and collections software, such as TSYS, SHAW, and Debt Management software Basic understanding of Debt Settlement and Consumer Credit Counseling programs, with the ability to read and understand a consumer's credit profile Ability to train team members and serve as a mentor, with excellent customer service skills and a high degree of confidentiality Motivated and organized self-starter with strong attention to detail, ability to manage multiple priorities, and excellent written, verbal, and interpersonal communication skills Inquisitive, agile, and strong team player with an optimistic outlook, aligned with our culture and Core Values Basic level proficiency with Microsoft Word, Excel, and Outlook, with the ability to learn and adapt to new systems and technologies Preferred Qualifications: While not required, the following qualifications are preferred: Associate's degree in Business Administration or a related field, with a strong foundation in finance, accounting, or a related field 2+ years of collections experience, with a proven track record of success in managing high-risk accounts and reducing loss rates 1+ year of skip tracing and/or credit bureau experience, with a deep understanding of credit analysis and reporting Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to: Comprehensive training programs, designed to enhance your skills and knowledge in collections, customer service, and financial analysis Mentorship opportunities, with experienced professionals who can guide and support you in your career development Cross-functional training, to broaden your understanding of our business and operations Performance-based incentive plans, to recognize and reward your achievements and contributions Work Environment and Company Culture Our work environment is dynamic, supportive, and inclusive, with a strong focus on teamwork and collaboration. You'll be part of a talented and dedicated team, committed to delivering exceptional customer service and making a positive impact on our customers' lives. Our company culture is built on: Core Values that guide our behavior and decision-making, ensuring we're always acting in the best interests of our customers and communities A commitment to diversity, equity, and inclusion, recognizing the value and contributions of all employees, regardless of their background or perspective A focus on employee well-being, with programs and initiatives designed to support your physical, emotional, and financial health Compensation, Perks, and Benefits We offer a competitive compensation package, with a hourly rate of $20.00 to $22.00, depending on your experience, skills, and qualifications. You'll also be eligible for: Employer-sponsored health, dental, and vision insurance, to support your physical and emotional well-being 401(k) and life insurance, to help you plan for your future and protect your loved ones Paid vacation and personal time, to ensure you have the time and space to relax and recharge Career development and education assistance, to support your ongoing learning and growth Voluntary supplemental benefits, to provide additional support and protection for you and your family Conclusion If you're passionate about delivering exceptional customer service, managing high-risk accounts, and making a positive impact on people's lives, we want to hear from you. Join our team at arenaflex and become part of a dynamic, supportive, and inclusive work environment that's committed to helping you grow and thrive. Apply now and take the first step towards an exciting and rewarding career with arenaflex. Apply for this job