Experienced Senior Customer Service Representative – Delivering Personalized Health Care Solutions with arenaflex

Introduction to arenaflex At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We believe in empowering every individual who works with us, supporting them in transforming our culture and accelerating our ability to innovate and deliver solutions that make health care more personal, convenient, and affordable. Our Heart At Work Behaviors Our Heart At Work Behaviors support this purpose, fostering an environment where everyone feels empowered by the role they play. We strive to create a culture that is inclusive, innovative, and dedicated to making a positive impact on the lives of our customers and communities. By joining arenaflex, you become part of a team that is passionate about delivering exceptional service and making a difference in the health care industry. Position Summary arenaflex has multiple openings for Senior Customer Service Representatives in our permanent work-from-home role, offering a competitive wage of $18.50/hr to support our operations across Florida and New York. This is a remote position based in the Eastern Standard Time Zone, with a standard schedule of 8am-4:30pm, Monday through Friday. As a Senior Customer Service Representative, you will play a vital role in handling customer service inquiries and resolving problems via telephone, internet, or written correspondence, ensuring that our customers receive the highest level of service and support. Key Responsibilities Handle incoming calls from members and providers regarding claims status, benefits, eligibility, PPO participation, and other related inquiries. Maintain department-established performance metrics at a meets or exceeds expectations level, consistently delivering high-quality service and support. Work collaboratively as a team, applying the arenaflex core values in day-to-day operations to create a differentiated service experience. Demonstrate service discipline, handling service challenges with professionalism and providing solutions to constituent needs. Work across boundaries, fostering a culture of collaboration and teamwork to achieve common goals and objectives. Required Qualifications To be successful in this role, you will need: Call center experience, preferably in a health care or insurance setting, with a strong understanding of medical terminology and insurance principles. Experience working in a production environment, with a proven track record of meeting performance metrics and delivering results. Computer savvy, with excellent multi-tasking skills and the ability to navigate multiple systems and applications. Results-oriented and self-motivated, with a strong commitment to delivering exceptional customer service and support. A high school diploma or GED, with relevant experience and education preferred. Preferred Qualifications While not required, the following qualifications are preferred: Previous experience working in a remote or work-from-home environment, with a strong ability to work independently and manage time effectively. Knowledge of health care operations, insurance principles, and medical terminology, with a strong understanding of the health care industry and its trends. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, providers, and colleagues. A strong commitment to continuous learning and professional development, with a desire to stay up-to-date on industry trends and best practices. Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: Communication skills: Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner. Problem-solving skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions. Interpersonal skills: Excellent interpersonal skills, with the ability to build strong relationships with customers, providers, and colleagues. Time management skills: Strong time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. Adaptability: Ability to adapt to changing circumstances, priorities, and deadlines, with a strong commitment to delivering exceptional customer service and support. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to supporting the career growth and development of our employees. We offer a range of training and development programs, including: Comprehensive onboarding program, designed to ensure a smooth transition into the role and provide a strong foundation for success. Ongoing training and development programs, focused on building skills and knowledge in areas such as customer service, communication, and problem-solving. Opportunities for career advancement, with a strong commitment to promoting from within and supporting the career goals and aspirations of our employees. Access to a range of online courses and resources, designed to support continuous learning and professional development. Work Environment and Company Culture At arenaflex, we are proud of our inclusive and supportive work environment, which is designed to foster collaboration, innovation, and creativity. We offer a range of benefits and perks, including: Competitive salary and benefits package, with a strong commitment to recognizing and rewarding outstanding performance. Opportunities for flexible working arrangements, including remote work options and flexible hours. Access to a range of wellness programs and resources, designed to support the physical and mental health of our employees. Strong commitment to diversity, equity, and inclusion, with a focus on creating a workplace culture that is inclusive and supportive of all employees. Compensation, Perks, and Benefits We offer a competitive compensation package, with a range of benefits and perks, including: Base salary range of $18.50 - $38.82 per hour, depending on experience and qualifications. Opportunities for bonus, commission, or short-term incentive programs, designed to recognize and reward outstanding performance. Comprehensive benefits package, including medical, dental, and vision coverage, as well as access to a range of wellness programs and resources. 401(k) retirement savings plan, with a strong commitment to supporting the long-term financial goals and aspirations of our employees. Employee stock purchase plan, designed to provide employees with the opportunity to purchase company stock at a discounted rate. Paid time off, including vacation pay, sick leave, and paid holidays, with a strong commitment to supporting the work-life balance and well-being of our employees. Conclusion If you are a motivated and customer-focused individual, with a strong commitment to delivering exceptional service and support, we encourage you to apply for this exciting opportunity to join the arenaflex team. As a Senior Customer Service Representative, you will play a vital role in supporting the health care needs of our customers, while also contributing to the growth and success of our organization. Don't miss this opportunity to join a dynamic and supportive team, with a strong commitment to making a positive impact on the lives of our customers and communities. Apply today to take the first step in an exciting and rewarding career with arenaflex! Apply for this job