Experienced Social Media and Customer Service Associate – E-commerce and Online Community Management Expert

Introduction to arenaflex At arenaflex, we pride ourselves on being a professional, collaborative, and creative team dedicated to enhancing the experiences of our customers. Our mission is to provide premium products and unrivaled customer service, fostering a community that discovers more fun and possibilities with our brand. As a leader in our industry, we strive to make a positive impact through our work and are committed to helping our customers achieve their goals. Job Overview We are seeking an enthusiastic and detail-oriented Social Media and Customer Service Associate to join our team. As a key member of our online presence and customer experience team, you will contribute to the development and execution of social media strategies, collaborate with the customer service team to address customer inquiries and concerns, and help maintain a positive brand image. This role is perfect for an individual who is passionate about social media, has a creative mindset, and is dedicated to providing top-notch customer service. Key Responsibilities Social Media Management: Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest. Content Creation and Curation: Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner. Campaign Development: Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars. Content Scheduling: Assist in scheduling and posting content using social media management tools. Performance Metrics: Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies. Customer Service Support: Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms. Issue Resolution: Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image. Collaboration and Reporting: Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals. Requirements and Qualifications To be successful in this role, you should have: Bachelor's Degree: A degree in Marketing, Communications, Business, or a related field (or equivalent work experience). Prior Experience: Prior experience or internship in social media management and customer service is a plus. Communication Skills: Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers. Organizational Skills: Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions. Social Media Familiarity: Familiarity with social media platforms and an understanding of their unique features and audience preferences. Customer Service Principles: Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism. Adaptability: Adaptability and willingness to learn new tools and technologies. Creative Mindset: A creative mindset with an interest in staying informed about social media trends. Preferred Qualifications While not required, the following qualifications are preferred: Graphic Design Tools: Proficiency in graphic design tools and content creation platforms. Social Media Management Tools: Experience with social media management tools and software. Customer Service Experience: Prior experience in customer service, preferably in an e-commerce or online community setting. Career Growth and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Social Media and Customer Service Associate, you will have the opportunity to: Develop Your Skills: Gain experience in both social media management and customer service, with opportunities to develop your skills in content creation, campaign development, and issue resolution. Collaborate with Cross-Functional Teams: Work with marketing, sales, and other teams to align social media efforts with overall business goals. Stay Up-to-Date with Industry Trends: Stay informed about the latest social media trends and best practices, with opportunities to attend industry events and conferences. Work Environment and Company Culture At arenaflex, we pride ourselves on our dynamic and collaborative work environment. As a team member, you can expect: Modern Office Setting: A modern and comfortable office setting, with access to the latest technology and tools. Food and Beverage Options: Food and beverage options, including meals and snacks, to keep you energized throughout the day. Flexible Schedule: A flexible schedule, with opportunities to work from home or adjust your schedule to meet your needs. Health and Wellness Benefits: Access to health and wellness benefits, including medical, dental, and vision insurance, as well as paid time off and holidays. Compensation and Benefits As a Social Media and Customer Service Associate at arenaflex, you can expect: Competitive Compensation: A competitive hourly rate, with opportunities for bonuses and overtime pay. Benefits Package: A comprehensive benefits package, including health and wellness benefits, paid time off, and holidays. Opportunities for Growth: Opportunities for career growth and advancement, with a focus on developing your skills and expertise. Conclusion If you are a self-motivated individual who is passionate about social media, customer service, and online community management, we invite you to apply for this exciting opportunity. As a Social Media and Customer Service Associate at arenaflex, you will have the chance to make a real impact on our customers and our business, while developing your skills and expertise in a dynamic and collaborative environment. Submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service. We look forward to hearing from you! Apply for this job