Experienced Tier 1 Support Specialist – Remote Customer Service and Technical Support Expert for Innovative Healthcare Solutions

Welcome to arenaflex: Revolutionizing Healthcare Communication and Scheduling arenaflex is a pioneering force in the healthcare industry, offering cutting-edge solutions in clinical communications, scheduling, and patient engagement. As a rapidly growing company, featured on the Inc 5000 list with an impressive 88% growth rate over the past three years, we are seeking talented and dedicated professionals to join our team. Our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time, advancing patient care and clinical workflows. Join Our Dynamic Team as a Tier 1 Support Specialist We are looking for technical support experts to join our 24/7/365 support team, providing top-notch assistance to our end-users, including physicians, nurses, and system administrators. As a Tier 1 Support Specialist, you will play a vital role in supporting and delighting our customers, ensuring seamless user experiences, and contributing to the growth and success of arenaflex. Key Responsibilities: Field incoming client communications via phone, chat, and our online customer portal, providing timely and effective support Assist end-users in administering their arenaflex applications, including general user account management, end-user education, and on-call schedule management Train end-users on the optimal use of arenaflex's phone, mobile, and web applications, ensuring they can leverage our solutions to enhance patient care Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues, identifying root causes and implementing configuration changes to resolve issues Collaborate with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues, ensuring seamless integration and functionality Work with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues, providing expert support and guidance Essential Qualifications: Strong technical aptitude and excellent analytical and troubleshooting skills Excellent written and verbal communication skills, with the ability to effectively interact with customers and internal stakeholders High customer empathy and exceptional customer service skills, with a passion for delivering outstanding support experiences Ability to work in a fast-paced environment, successfully prioritizing competing tasks and managing multiple projects simultaneously Access to high-speed internet and a reliable computer, with the ability to work remotely and maintain a secure and distraction-free workspace Availability to work a variety of schedules, including days, evenings, overnights, and weekends, with a minimum of one weekend day required Ability to start on October 28, 2024, and participate in initial onboarding and training, which will align with a Monday - Friday day (EST) schedule Preferred Qualifications: Previous experience in customer support, technical support, or a related field, with a focus on healthcare or technology Familiarity with cloud-based solutions, clinical communications, and scheduling systems Strong knowledge of troubleshooting methodologies and techniques, with the ability to apply creative problem-solving skills Experience working in a remote or virtual environment, with the ability to self-motivate and manage time effectively Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Tier 1 Support Specialist, you will have access to comprehensive training and onboarding programs, as well as ongoing professional development opportunities. Our supportive and collaborative environment encourages knowledge sharing, innovation, and creativity, providing a platform for you to expand your skills and expertise. Work Environment and Company Culture arenaflex offers a remote-first work environment, providing the flexibility and autonomy to work from anywhere. Our company culture values diversity, inclusivity, and respect, fostering a positive and supportive community that encourages open communication, feedback, and growth. We prioritize work-life balance, offering competitive paid time off policies, holidays, and benefits that support your well-being and happiness. Compensation, Perks, and Benefits As a Tier 1 Support Specialist at arenaflex, you can expect a competitive hourly rate of $19/hour, plus a comprehensive benefits package that includes: Health, Dental, Vision, Life, and Disability Insurance options available from day one 401K with match and immediate vesting 17 company holidays, 2 floating holidays, and a competitive paid time off policy Internal advancement opportunities and professional development programs Remote-first work environment and flexible scheduling Conclusion If you are a motivated and customer-focused individual with a passion for technical support and healthcare, we encourage you to apply for this exciting opportunity. As a Tier 1 Support Specialist at arenaflex, you will be part of a dynamic team that is revolutionizing the healthcare industry. Join us in our mission to accelerate speed to care and improve patient outcomes. Apply now and take the first step towards a rewarding and challenging career with arenaflex! 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