Business System Support Specialist- Insa Cannabis – INSA – Easthampton, MA

Job title: Business System Support Specialist- Insa Cannabis Company: INSA Job description: Position Summary: The ERP Support Specialist is responsible for managing the resolution of technical application and system issues that occur abruptly across the business and require immediate solutions. This position demands an ability to manage multiple high priority tasks under pressure. This person is responsible for developing and providing training to end users to maximize the efficacy and value of technology to support operations Essential Functions: • Manages IT support ticket intake related to Sage X3, and Sage X3 integrations with METRC, LeafLogix, MJ Freeway, or other internal software systems; assesses priority and initiates technical support response; escalates to external vendor support as needed • Performs daily maintenance/quality control checks for critical master data points across multiple interrelated software systems • Works with department managers to ensure accuracy of data points, facilities issue resolution, and assists with creating best practices • Develops and provides training to end users to maximize the efficacy and value of technology to support operations and to maintain industry compliance • Assists with selection and implementation of software systems that support business objectives • Assists with development and updates to department standard operating procedures, quick start guides, and other reference resources • Provides reports to senior leadership, including efficiency/effectiveness of IT support ticketing system and issue resolution, as needed • Maintains expert knowledge of state-specific cannabis regulations Qualifications: • IT-related Associate degree or equivalent business experience required • 3 - 5 years of similar or related experience required; cannabis industry experience preferred • Must possess specialist knowledge of operating systems, devices, applications, and software • Intermediate or advanced Excel experience required, preferably through a formal certificate program • Must possess excellent verbal and written communication skills • Sage X3 system administration experience preferred • Experience utilizing an IT ticketing system preferred • Experience as a programmer or systems analyst with emphasis on data administration preferred • Must be at least 21 years of age • Frequent sitting • Occasional standing, and walking • Close visual acuity needed to read and write documents on a computer screen • Manual dexterity needed to type on a computer • General office environment • Occasional exposure to cannabis odor • Must be able to explain complex ideas to those with limited IT and systems knowledge • Must be able to assist operators in a support function, training them through a knowledge gap Expected salary: Location: Easthampton, MA Job date: Tue, 16 Aug 2022 07:20:58 GMT Apply for the job now! Apply tot his job