Note: The job is a remote job and is open to candidates in USA. Samsung Healthcare USA is a leading medical imaging organization focused on delivering advanced diagnostic solutions in Radiology Ultrasound. The Advanced Clinical Applications Specialist plays a pivotal role in ensuring customer satisfaction and driving clinical excellence by providing support for product demonstrations, installations, and strategic partnerships with healthcare providers.
Responsibilities
- Develop and maintain strong, professional relationships with key clinical and administrative personnel across strategic and national radiology accounts
- Partner cross-functionally with sales, service, marketing, and leadership teams to ensure account performance objectives and customer expectations are met or exceeded
- Provide advanced clinical applications support for large or strategic radiology product demonstrations, installations, and key evaluation sites
- Strategically plan and execute demonstrations and installations that clearly differentiate the product line clinically and technically, while delivering tailored solutions for each customer
- Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise
- Support clinical system integration, including ultrasound reporting, workflow design, DICOM configuration, and network connectivity
- Mentor and elevate the existing applications team, fostering collaboration, professional growth, and consistent clinical excellence across all regions
- Assist in identifying skill development opportunities for the team to maintain message consistency and strengthen commercial sales capabilities
- Achieve assigned goals for product adoption, utilization, and strategic objectives within key radiology accounts
- Lead joint business planning with major accounts to define shared performance metrics, clinical outcomes, and milestones over one- and three-year horizons
- Proactively assess and validate customer needs, identifying opportunities to enhance imaging performance and workflow efficiency
- Collaborate with internal teams to develop customized imaging and workflow solutions that address clinical and operational requirements
- Design and deliver educational programs tailored to the needs of radiology customers, supporting ongoing clinical excellence and user proficiency
- Serve as the clinical liaison between customers and Samsung Ultrasound leadership, ensuring transparent communication of opportunities, challenges, and feedback
- Contribute to strategic account planning that drives long-term customer satisfaction, partnership growth, and brand advocacy
- Maintain high standards of customer satisfaction, ensuring all engagements reflect Samsung’s commitment to innovation and clinical performance
- Drive alignment between customer success and company objectives to support sustainable, profitable growth within the radiology segment
Skills
- BA/BS in Business Administration, Communications, Marketing, or other related discipline preferred, ARRT RT(R) is required
- 8 years of experience in Clinical Sales required
- Strong presentation skills and the ability to perform clinical and product training to all levels of customers
- Ability to direct teams and implement successful plans
- Experience in working with key opinion leaders at a national level
- Knowledge and understanding of policies and competitive dynamics in healthcare industry
- Ability to communicate and work effectively within a shared services business model to leverage new products for market share growth
- Ability to communicate with engineers, technical support personnel, doctors, clinicians and health care professionals on issues relating to product performance, and the health care industry generally
- Experience in 3rd party reporting management
- Must possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
- Must be highly motivated, possess leadership skills, and can contribute to the company's development
- Must be able to handle more than one project and task in unison
- Ability to act in an autonomous role with little, if any, management direction
- Must be a result oriented, team player, people person
- Budget, expense, and resource management experience required
- Customer focused and oriented
- Very detailed and organized
- Must have and exhibit excellent presentation skills in small and large groups situations
- Social media experience with YouTube, Face Book, Twitter and other web media outlets
- Willingness to travel internationally, overnight, and on weekends with 75% travel required
- Must have a valid driver's license and satisfactory driving record; background and drug testing (pre‑ and post‑employment) is required
- Regularly lift and/or move up to 25 pounds, frequently lift and/or move more than 100 pounds
- Often required to Push/pull weights of over 100 pounds when setting up/dismantling trade shows and/or maneuvering Company equipment into place for display
- Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
- Must be able to sit and/or drive for long periods of time when travelling
- Must be able to stand for long periods of time (8-15 hours) for multiple days
- The noise level in the work environment is occasionally very loud
- Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus
Benefits
- Medical (Blue Benefit Administrators): 5 PPO Plans (with up to 95% employer contribution)
- Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)
- Vision (Blue Cross Blue Shield): 100% company paid
- Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
- 401k Retirement (Fidelity): 100% company match up to 5%
- Tax Deferred Health Care Savings Programs
- Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
- Generous paid time off, tuition reimbursement, and more!
Company Overview