Note: The job is a remote job and is open to candidates in USA. Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. The Sales Associate is responsible for generating sales by providing an exceptional customer experience and executing initiatives as directed by the leadership team.
Responsibilities
- Delivers an engaging, positive and authentic customer experience with all customers
- Focuses on full-price selling while maintaining awareness of product value and promotions
- Handles customer situations in compliance with policy and procedures, attempts to 'solve for yes' and partners with the leadership when dealing with escalated issues
- Completes all assigned tasks in a timely and efficient manner
- Executes all visual directives and maintains visual standards set by the company and as directed by the management team
- Supports high standards of organization and cleanliness, promoting safe working and shopping environment to maximize the customer experience
- Upholds and complies with all company policies as outlined in the Policy and Procedure Manual, Code of Business Conduct, Employee Policy Guide and the Safety Program
- Complies with all Loss Prevention policies, and communicates violations directly to the leadership team or via the Silent Witness Hotline
- Shares feedback from customers with the leadership team to improve the overall customer experience
- Actively participates in all company and store contests and events
- Stays current on all financial goals and priorities
- Support the leadership team in achieving all sales and operational goals
- Supports and executes all digital sales strategies including ship from store and BOPIS within the store
- Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
- Contributes to positive working environment by consistently exhibiting core value behaviors
- Maintains and drives the company's fashion image by adhering to the Employee Appearance Guidelines
- Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends
- Strives to improve individual performance while working as a productive member of the team
Skills
- Passion for product, brands, fashion and trends
- Effective written, verbal and presentation skills
- Strong communications skills
- Excellent time management skills
- Proficient in math and possesses strong computer skills
- Ability to work a range between 20-40 hours per week is required
- Flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required
- High School Diploma or equivalent preferred
Benefits
- $1,000 referral incentive program
- Generous associate discount of 30-50% off merchandise online and in-stores
- Immediate 100% vested 401K contributions and employer match
- Calm Premium access for all employees
- Employee perks throughout the year
Company Overview