**Experienced Clinical Customer Service Representative – Remote Call Center Opportunity**

At arenaflex, we are dedicated to empowering individuals to live healthier and longer by providing exceptional customer service nationwide for our specialty network programs. We are seeking exceptional customer service professionals to join our high-volume call center as Clinical Customer Service Representatives. As a key member of our team, you will play an integral role in supporting our company's mission by responding to customers' inquiries and providing information regarding all aspects of the members' association with arenaflex. **About arenaflex** arenaflex is a leading healthcare company that specializes in providing innovative solutions to empower individuals to live healthier and longer. Our mission is to deliver exceptional customer service and support to our members, and we are committed to creating a positive and inclusive work environment that fosters teamwork and collaboration. As a remote call center representative, you will have the opportunity to work from home and enjoy a flexible schedule while making a meaningful impact on the lives of our members. **Responsibilities** As a Clinical Customer Service Representative, you will be responsible for: * Answering incoming calls in a professional, accurate, timely, and courteous manner * Ascertain the nature of the call and record information in the Communication Log * Look up member information using proprietary arenaflex systems and provide information to the caller * Forward logs requiring further research to the appropriate department * Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.) * Utilize appropriate resources, including those online, to provide timely responses * Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner * Meet or exceed minimum key job accountabilities established for the Clinical Customer Service Representative position * Document all calls appropriately * Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel * Respond to requests for internal and external customers and/or clients, as required **Qualifications** To be successful in this role, you will need: * High school diploma or equivalent required * Minimum of one year of experience performing customer service duties; inbound call center experience preferred * Basic computer skills * Strong verbal communication skills **Core Competencies** As a Clinical Customer Service Representative, you will need to demonstrate: * Ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment * Ability to effectively organize, prioritize, multi-task, and manage time * Demonstrated accuracy and productivity in a changing environment with constant interruptions * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions * Ability to exercise strict confidentiality in all matters **Work Environment** As a remote call center representative, you will work from home in a designated work area with company-provided technology equipment. You will need to have a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed). **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * Starting pay at $15/hour with potential of $16/hour within the first year, plus merit * Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays **Career Growth Opportunities** As a Clinical Customer Service Representative, you will have the opportunity to grow and develop your career with arenaflex. We offer a range of training and development programs to help you succeed in your role and advance in your career. **Equal Employment Opportunity** arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to creating a diverse and inclusive work environment that fosters teamwork and collaboration. We welcome applications from qualified individuals of all backgrounds and perspectives. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and learn more about our company culture and values. Apply Now! **Contact Us** If you have any questions or would like to learn more about this opportunity, please contact our Human Resources Department at (800) 848-3555 x6702. **Equal Employment Opportunity Posters** Please view Equal Employment Opportunity Posters provided by OFCCP here. **Accommodation Requests** If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. **Pay Transparency** arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Apply for this job