Remote Chat Support Associate
DescriptionJob SummaryRemote Chat Support Associate (Entry Level) will be responsible for providing exceptional customer service through live chat support. This position is entirely remote and offers a unique opportunity to engage with customers, resolving their inquiries and ensuring satisfaction. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to work independently as part of a dynamic team. Join us in delivering top-notch customer support and making a difference in our clients' experiences.Responsibilities• Respond to customer inquiries via live chat in a timely and professional manner. • Provide accurate information regarding products and services. • Assist customers in troubleshooting issues and resolving complaints. • Document interactions with customers in the CRM system. • Maintain a high level of product and service knowledge to enhance customer experience. • Collaborate with team members to improve support processes. • Stay updated on company policies and procedures. Requirements• High school diploma or equivalent.• Proven experience in customer service or chat support preferred. • Excellent written communication skills. • Strong problem-solving abilities. • Ability to multitask in a fast-paced environment. • Familiarity with CRM tools is a plus. • Must be able to work flexible hours as needed. Apply tot his job