[Remote] CRM Practice Growth Strategist

Note: The job is a remote job and is open to candidates in USA. Symplast is the #1 mobile EHR and practice management platform built for aesthetic medicine, and they are seeking a CRM Strategist to join their Growth Team. This role involves managing client relationships, implementing CRM strategies, and collaborating with cross-functional teams to drive revenue growth and enhance patient retention. Responsibilities • Serve as the primary CRM Services relationship owner for an assigned portfolio of plastic surgery and medical spa clients • Collaborate with Growth Team colleagues such as Solutions Architects and QA/technical/onboarding resources to implement and continuously refine CRM workflows that directly support client revenue goals • Analyze performance data to uncover opportunities for growth and present clear, actionable plans that boost patient acquisition, increase conversion rates, and strengthen long-term loyalty • Identify upsell and cross-sell opportunities and partner with leadership to design and execute expansion strategies • Design and improve CRM workflows, nurture campaigns, and automated patient-journey touchpoints to maximize lead conversion and patient lifetime value • Integrate and optimize marketing channels, telephony/VoIP, and analytics to deliver measurable ROI and transparent attribution of every marketing dollar • Work closely with other teams across Symplast—including product, engineering, and the broader Growth Team—to implement new features and translate client needs into system-wide enhancements • Document best practices and contribute to reusable playbooks so future projects move faster and deliver consistent growth results • Proactively surface challenges and implement solutions that protect and expand client revenue streams • Maintain clear documentation of deliverables and outcomes to ensure accountability and transparency Skills • 3–5+ years in CRM strategy, customer success, or account management for a SaaS or marketing-automation provider (Go High Level strongly preferred) • Proven expertise in workflow design, marketing automation, analytics, and telephony/VoIP integrations • Familiarity with marketing attribution models and HIPAA compliance • Demonstrated success driving measurable business results while managing multiple client projects and meeting tight deadlines • Outstanding communication skills to present data-driven recommendations and guide clients through change • Strong analytical and problem-solving abilities with a proactive, growth-focused mindset • Understanding of plastic surgery and medical spa operations is highly valued Benefits • Professional Services Leadership: Be part of the team that delivers Symplast’s professional services and measurable growth outcomes. • High-Impact Role: Shape how leading aesthetic practices grow their patient base, revenue, and lifetime value. • Innovative Structure: Work inside an agile Growth Team model designed for continuous optimization and long-term success. • Collaborative Culture: Partner seamlessly with other teams company-wide to deliver actionable solutions that drive business impact. • Growth and Learning: Explore AI-powered automations, advanced marketing integrations, and cutting-edge CRM technology to keep clients ahead of the curve. Company Overview • Symplast a platform that empowers patients and automates the end-to-end clinical and operational workflows of aesthetic practices. It was founded in 2013, and is headquartered in Plantation, Florida, USA, with a workforce of 51-200 employees. Its website is Apply tot his job