**Temporary Remote Catastrophe (CAT) Customer Service Representative**

Join arenaflex, a leading inbound call center focused on customer service and benefits compliance, as we seek highly motivated and production-driven individuals to operate as Claim Intake Specialists in response to catastrophe relief efforts. This is a temporary, remote position, contingent on catastrophe relief needs. **About arenaflex** arenaflex is an award-winning company that has been recognized as a Great Place to Work twice. We pride ourselves on being a valued and growing resource in a pool of clientele with over 1,000 companies. Our team is dedicated to providing exceptional customer service and ensuring that our clients receive the best possible support during times of need. **Temporary Remote CAT Customer Service Representative Role** We are seeking Customer Service Representatives (CSRs) to work as needed in response to catastrophe relief efforts. This is a temporary, remote position, contingent on catastrophe relief needs. As a CAT Customer Service Representative, you will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. **Key Responsibilities:** * Provides positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs. * Offers empathy and support to customers during the claim process. * Collects and documents all claim details provided by the customer into the claim accurately. * Identifies and resolves customer issues by adhering to clients-specific handling instructions. * Utilizes call scripting to ensure consistency and efficiency in handling customer claims and inquiries. **Computer and Network Requirements:** * Operating System: Windows 10, Windows 11, Windows Home. * Not Supported: Chromebooks, macOS, Linux, Etc. * Network Requirements: + Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net). + Ethernet connection is not required, however strongly recommended. + Must be on a private network, not allowed to work in public locations. + No VPNs are allowed, as logins must happen in the US. **Desired Characteristics:** * Highly motivated, energetic, and dedicated individuals who are passionate about providing exceptional customer service. * Excellent organizational, written, and oral communication skills. * The ability to type swiftly and accurately (40+ words a minute). * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). * Basic understanding of Windows operating systems. * Highly reliable with the ability to maintain regular attendance and punctuality. * The ability to evaluate, troubleshoot, and follow up on customer issues. * Must be customer service oriented (empathetic, responsive, patient, and conscientious). * Ability to multi-task, stay focused, and self-manage. * The ability to thrive in a fast-paced environment. * Must be authorized to work in the country where the job is based. * Must be willing to submit to a background investigation and drug test as part of the onboarding process. Job offers are contingent on background investigations and drug screening results. **Benefits and Compensation:** * Job Type: Temporary/Seasonal * If a strong performer, ability for rehire during high volume timeframes including end of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims). * Expected Hours: 2 – 40 hours per week * Pay: $15 per hour * Ability to work from home when is convenient for you **Why Join arenaflex?** * Opportunity to work with a leading inbound call center focused on customer service and benefits compliance. * Chance to make a positive impact on customers during times of need. * Flexible scheduling to accommodate your needs. * Competitive pay rate of $15 per hour. * Opportunity for rehire during high volume timeframes. * Ability to work from home when convenient for you. **How to Apply:** If you are a highly motivated and production-driven individual who is passionate about providing exceptional customer service, we encourage you to apply for this temporary remote CAT Customer Service Representative role. Please submit your application through our website. **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. **Contact Information:** For more information about this role or to submit your application, please visit our website or contact our recruitment team at [insert contact information]. Apply for this job