**Experienced Full Stack Customer Service Representative III – Medicaid Member Support**

**Join arenaflex's Customer Service Team and Make a Real Impact** Are you seeking an opportunity to make a real difference in a company that appreciates ideas and new ways of thinking? Do you thrive in a fast-paced, dynamic environment where individuality is noticed and valued every day? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. **About arenaflex** arenaflex is a company that creates exceptional outcomes for our clients and the millions of people who count on them. We're a team of dedicated associates who are passionate about delivering high-quality services and solutions that make a real difference in people's lives. Our culture is built on the principles of innovation, collaboration, and customer-centricity, and we're committed to helping our employees grow and thrive both personally and professionally. **Job Summary** We're seeking an experienced Full Stack Customer Service Representative III to join our Medicaid Member Support team in the State of Iowa. As a key member of our team, you'll be responsible for providing exceptional customer service to Medicaid program recipients and affiliates, resolving complex issues, and maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. **Responsibilities** * Act as escalations for inquiries from potential and existing Iowa Medicaid Program Recipients and Affiliates * Act as team lead for peer agents * Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles * Accurately document enrollment requests and status changes * Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone * Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies * Provide clear, complete, accurate, and objective information based on a full understanding of program requirements **Requirements** * Basic understanding of a call center environment in a customer service role and quality monitoring processes * Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers * Ability to problem solve through analysis and ongoing feedback * Achieve results through knowledge, empathy, and commitment * Ability to work with people of diverse backgrounds * High School diploma or GED * Background required * Must reside within 1 hour driving distance from Des Moines, IA **Preferred Qualifications** * Excellent typing and grammar skills * Ability to navigate a computer * Ability to understand and utilize policy * Excellent customer service skills * Excellent phone etiquette skills * Reliable internet access **What We Offer** * $19.00 per hour pay rate (bi-weekly pay) * Paid Training with Equipment provided * Full-time schedule (40 hrs. a week) * Career Growth Opportunities * PerkSpot- Employee discount program * Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **Work Environment and Culture** * Our team is passionate about delivering exceptional customer service and making a real difference in people's lives. * We value individuality and creativity, and we're committed to helping our employees grow and thrive both personally and professionally. * Our culture is built on the principles of innovation, collaboration, and customer-centricity. **How to Apply** If you're a motivated and customer-focused individual who is passionate about making a real difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. **Accommodation Policy** People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through our website. Complete the form and then email it as an attachment to [email protected]. You may also click here to access arenaflex's ADAAA Accommodation Policy. **Vaccination Policy** At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply Job! Apply for this job