American Red Cross Digital Associate Product Manager, Volunteer Connection (work from home) in Statewide, District Of Columbia

Please use bolthires Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world’s largest humanitarian network? Join us-Where yourCareer is a Force for Good! Job Description:WHY CHOOSE US? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world.When you, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members.Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW ABOUT THE JOB:The Humanitarian Services Digital Product Management Team:The Humanitarian Services Product Management team aspires to create human-centered digital experiences for our workforce and clients and to ensure our digital products support successful mission delivery. Our products support our humanitarian mission in a growing number of ways, including delivering financial assistance to those impacted by disasters, visualizing situational awareness for disaster response and logistics operations, and onboarding and assignment of new volunteers to critical mission roles.TheRole:The Digital Associate Product Manager is a critical member of the product team, managing the full product lifecycle, from design to development and release, building new services and capabilities, and continuously improving the existing product. The Associate Product Manager will collaborate with design, product, technical, and program colleagues to facilitate understanding of business problems and opportunities, co-create digital solutions, and clearly communicate and document user stories.The Product: Volunteer Connection is a web based volunteer workforce management system. The American Red Cross Volunteer Services function and divisions and regions used to recruit, match, onboard, train, deploy, and continuously engage and recognize our volunteer workforce across all Red Cross business units and lines of service. We take a holistic view of the entire digital experience for prospective and current volunteers and ask how we might make it easier to volunteer with us, find new opportunities to contribute and deliver mission-critical services.WORK LOCATION & SCHEDULE:The selected candidate will work 100% remotely from home anywhere in the USA with a preference to work a Central to West Coast schedule. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):• Converts business strategy into product design and functionality; ensures alignment between technical and business units on the strategy and solution proposals to achieve business outcomes• Facilitates discovery of core problems and business outcomes to be achieved, including documenting user process flows and user stories• Analyzes business and user needs and identifies potential opportunities, challenges, and risks during product design• Supports the organization of user stories into epics, phases, and functions.Manages current and backlogged user stories in collaboration with technical and business product team members• Collects product analytics and feedback from business, workforce, and client stakeholders for incorporation into ongoing product development• Serves as a product advisor and guide to new business stakeholders, providing training and demos as needed• Ensures business units are prepared for, and engaged in, User Acceptance Testing. Supports the development and execution of QA and UAT test cases by QA and UAT testers, providing feedback on expected product design and functionality.• Anticipates UX/UI and accessibility needs and collaborates with design resources as needed• Monitors performance metrics and reviews system change requests to ensure product health and minimize business disruption• Writes product communications and training for end users, including knowledge base articles and release notesScope: Individual contributor that works under limited supervision. Apply subject matter knowledge. Capacity to understand specific needs or requirements to apply skills/knowledge.Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. WHAT YOU NEED TO SUCCEED (required/minimum qualifications):• Education: Bachelor’s Degree*• Experience: 7 years of experience requiredKnowledge / Skills / Abilities:Technical/Functional:• Experience working with diverse communities of end users and business stakeholders• Experience with product design and development processes• Experience with Agile development frameworks• Proficient use of bolthires applications (i.e., Outlook, Project, Visio, Excel, PowerPoint), Jira, and design tools including Mural and LucidchartCoordination, Project Management, and Communication:• Ability to coordinate tasks and deadlines across concurrent projects• Independent and self-motivated with excellent communication skills• Excellent interpersonal and communication skills• Experience working with internal customers, management, and outside vendors• Experience managing expectations and emerging issues• Experience consolidating technical and business information for leadership presentations and reportingWHAT WILL GIVE YOU A COMPETITIVE EDGE (preferred qualifications):• Strong digital product management skills including mobile and web-based applications• Experience in human centered design to include useability tests, research, etc.• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). +++++++++++++++++++ PAY INFORMATION:The annual salary range for this position is $85K – $95K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed.Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. We will review specific salary information at the time of phone screening based upon your location & experience. BENEFITS FOR YOU:We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work, retirement, getting healthy and more.With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn. • Medical, Dental, & Vision Plans• Health Spending Accounts & Flexible Spending Accounts• PTO + Holidays• 401K with up to 5% Match• Paid Family Leave• Employee Assistance Programs• Disability and Insurance: Short + Long Term• Service Awards and Recognition• LI-EH1IND123! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Interested in Volunteering? Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents.The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission. Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of RightsApply tot his job