**Associate Director, Customer and Product Insights – Driving Business Success through Data-Driven Insights at arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences and innovative products that set us apart in the market. As a key member of our team, the Associate Director of Customer and Product Insights will play a pivotal role in shaping our business strategy by providing actionable insights that inform our decision-making processes. If you're a seasoned insights professional with a passion for driving business growth through data-driven insights, we want to hear from you. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in an ever-changing world. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for innovation and customer-centricity. **Job Summary** The Associate Director of Customer and Product Insights will lead our customer and product research and insights function, driving business decisions that maintain a competitive edge through best-in-class value propositions and experiences. This role requires collaboration across brand and product teams, managing a team of insights professionals, and ensuring high-quality research methodologies are employed to inform strategic decisions. **Key Responsibilities** As the Associate Director of Customer and Product Insights, you will be responsible for: * **Defining and Prioritizing Research Roadmap**: Proactively develop and prioritize the research roadmap across brand and product teams, ensuring alignment with business objectives and market trends. * **Leading and Developing a High-Performing Team**: Manage, mentor, and coach direct reports focused on specific work streams, fostering a culture of collaboration, innovation, and continuous learning. * **Conducting Hands-On Research and Storytelling**: Conduct hands-on research and storytelling during team growth stages as needed, ensuring that insights are actionable and compelling. * **Setting Research Rigor and Insights Storytelling Standards**: Set a high bar for research rigor and insights storytelling, ensuring that our research is of the highest quality and informs business decisions. * **Overseeing Vendor Partnerships**: Oversee vendor partnerships to leverage quality research methods and manage budgets efficiently, ensuring that our research is cost-effective and delivers value. * **Collaborating with Marketing Insights Leads**: Collaborate with Marketing Insights leads to build an integrated understanding of customers and market dynamics, ensuring that our marketing efforts are informed by data-driven insights. * **Forging Relationships with Adjacent Teams**: Forge relationships with adjacent insight, analytics, and intelligence teams to enhance market understanding and inform business decisions. * **Representing Customer Insights in Leadership Forums**: Represent customer insights in leadership forums to inform decision-making and action planning, ensuring that customer needs are at the forefront of our business strategy. * **Overseeing Team Performance and Professional Development**: Oversee team performance and professional development, providing feedback and coaching to ensure that our team is equipped to deliver exceptional results. **Requirements** To be successful in this role, you will need: * **Bachelor's Degree or Equivalent Experience**: A bachelor's degree or four or more years of work experience in a related field. * **Eight or More Years of Relevant Experience**: Eight or more years of relevant experience in Marketing, Customer Experience, or User Experience research. * **Experience Designing Research Programs**: Experience designing qualitative and quantitative research programs to address business needs. * **Advanced Quantitative Methodologies**: Strong command of advanced quantitative methodologies such as maxdiff, conjoint, segmentation, and cluster analysis. * **Qualitative Research Methods**: Experience with qualitative research methods like focus groups, in-depth interviews, and ethnography. * **Data Synthesis and Insights**: Ability to synthesize data from multiple sources into actionable insights and recommendations. **Nice-to-Haves** While not required, the following skills and experiences would be beneficial: * **Team Management Experience**: Four or more years of experience managing a team of three or more people. * **Value Proposition Development**: Experience providing insights for value proposition development. * **Secondary Data and Trends**: Experience leveraging secondary data and trends to inform business scenarios. * **Presenting Insights**: Ability to present insights compellingly and establish rapport with Senior Leadership. * **Consumer or Business Space Marketing**: Experience in consumer or business space marketing, CX, or UX research. * **Consultative Skills and Business Acumen**: Demonstrated effective consultative skills and business acumen in the telecom industry. **Benefits** As a member of our team, you'll enjoy a comprehensive benefits package that includes: * **Health and Wellness Benefits**: Comprehensive health and wellness benefits to support your physical and mental well-being. * **Short-Term Incentives**: Short-term incentives to recognize and reward your contributions to our business. * **401(k) Savings Plan**: A 401(k) savings plan to help you plan for your future. * **Stock Incentive Programs**: Stock incentive programs to align your interests with our business goals. * **Paid Time Off**: Paid time off to recharge and pursue your passions. * **Parental Leave**: Generous parental leave policies to support your family. * **Adoption Assistance**: Adoption assistance to help you build your family. * **Tuition Assistance**: Tuition assistance to support your ongoing education and career development. **How to Apply** If you're a seasoned insights professional with a passion for driving business growth through data-driven insights, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply Job! Apply for this job