**Associate Director, Customer and Product Insights – Unlocking Business Growth through Data-Driven Insights at arenaflex**

**Job Summary:** Imagine a world where data-driven insights fuel business growth, and customer experiences are unparalleled. As an Associate Director of Customer and Product Insights at arenaflex, you'll be at the forefront of driving business decisions that maintain a competitive edge. This senior insights professional role requires a unique blend of research expertise, leadership acumen, and business savvy to deliver best-in-class value propositions and experiences to customers. If you're passionate about harnessing the power of data to drive business success, we invite you to join our team and embark on an exciting journey of discovery and growth. **About arenaflex:** arenaflex is a leading innovator in the telecommunications industry, dedicated to delivering cutting-edge solutions that transform the way people connect, communicate, and live. Our commitment to excellence is reflected in our customer-centric approach, which prioritizes understanding and meeting the evolving needs of our customers. As a key player in the industry, we're constantly pushing the boundaries of what's possible, and we're looking for talented professionals like you to join our team and help shape the future of telecommunications. **Responsibilities:** As an Associate Director of Customer and Product Insights at arenaflex, you'll be responsible for leading the customer and product research and insights function for our Value portfolio of brands. Your key responsibilities will include: * **Defining and Prioritizing Research Roadmap:** Proactively develop and prioritize the research roadmap across brand and product teams, ensuring that our research initiatives are aligned with business objectives and customer needs. * **Leading and Developing a Team:** Manage, mentor, and coach a team of insights professionals, providing guidance and support to help them grow and develop in their roles. * **Conducting Research and Storytelling:** Conduct hands-on research and storytelling during team growth stages as needed, ensuring that our insights are actionable and compelling. * **Setting Research Rigor and Storytelling Standards:** Establish a high bar for research rigor and insights storytelling, ensuring that our research is of the highest quality and our insights are effectively communicated. * **Overseeing Vendor Partnerships:** Oversee vendor partnerships to leverage quality research methods and manage budgets efficiently, ensuring that our research initiatives are cost-effective and deliver value. * **Collaborating with Marketing Insights Leads:** Collaborate with Marketing Insights leads to build an integrated understanding of customers and market dynamics, ensuring that our marketing efforts are informed by data-driven insights. * **Forging Relationships with Adjacent Teams:** Forge relationships with adjacent insight, analytics, and intelligence teams to enhance market understanding and drive business growth. * **Representing Customer Insights in Leadership Forums:** Represent customer insights in leadership forums to inform decision-making and action planning, ensuring that customer needs are at the forefront of our business strategy. * **Overseeing Team Performance and Professional Development:** Oversee team performance and professional development, providing feedback and coaching to help team members grow and develop in their roles. * **Promoting Engagement with Business Senior Leadership:** Promote engagement with business senior leadership as consumer champions, ensuring that our insights are effectively communicated and acted upon. **Requirements:** To be successful in this role, you'll need to possess the following qualifications and skills: * **Bachelor's Degree or Equivalent Experience:** A bachelor's degree or four or more years of work experience in a related field. * **Relevant Experience in Marketing, Customer Experience, or User Experience Research:** Eight or more years of relevant experience in Marketing, Customer Experience, or User Experience research, with a strong understanding of research methodologies and data analysis. * **Experience Designing Qualitative and Quantitative Research Programs:** Experience designing qualitative and quantitative research programs to address business needs, with a strong understanding of research design and methodology. * **Strong Command of Advanced Quantitative Methodologies:** A strong command of advanced quantitative methodologies such as maxdiff, conjoint, segmentation, and cluster analysis. * **Experience with Qualitative Research Methods:** Experience with qualitative research methods like focus groups, in-depth interviews, and ethnography. * **Ability to Synthesize Data into Actionable Insights:** Ability to synthesize data from multiple sources into actionable insights and recommendations. **Nice-to-Haves:** While not required, the following qualifications and skills would be beneficial in this role: * **Experience Managing a Team:** Four or more years of experience managing a team of three or more people. * **Experience Providing Insights for Value Proposition Development:** Experience providing insights for value proposition development, with a strong understanding of how to communicate insights effectively. * **Experience Leveraging Secondary Data and Trends:** Experience leveraging secondary data and trends to inform business scenarios, with a strong understanding of market analysis and trends. * **Ability to Present Insights Compellingly:** Ability to present insights compellingly and establish rapport with Senior Leadership. * **Experience in Consumer or Business Space Marketing, CX, or UX Research:** Experience in consumer or business space marketing, CX, or UX research, with a strong understanding of research methodologies and data analysis. * **Demonstrated Effective Consultative Skills and Business Acumen:** Demonstrated effective consultative skills and business acumen in the telecom industry. **Benefits:** As an Associate Director of Customer and Product Insights at arenaflex, you'll enjoy a comprehensive benefits package, including: * **Health and Wellness Benefits:** Comprehensive health and wellness benefits, including medical, dental, and vision coverage. * **Short-Term Incentives:** Short-term incentives and bonuses, tied to individual and team performance. * **401(k) Savings Plan:** A 401(k) savings plan, with company matching and vesting. * **Stock Incentive Programs:** Stock incentive programs, including stock options and restricted stock units. * **Paid Time Off:** Paid time off, including vacation, sick leave, and holidays. * **Parental Leave:** Parental leave, including paid leave for new parents. * **Adoption Assistance:** Adoption assistance, including financial support for adoption-related expenses. * **Tuition Assistance:** Tuition assistance, including financial support for education-related expenses. **How to Apply:** If you're a motivated and experienced professional with a passion for data-driven insights, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job