Director Solutions Consulting

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation‑centric platform. Powered by AI, driven by human innovation. Our culture is forward‑thinking, customer‑obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. Nextiva is looking for a Director of Solutions Consulting to lead a team of senior Solutions Consultants supporting strategic, BPO, and expansion opportunities across our Unified Customer Experience platform, spanning UCaaS, CCaaS, CX workflows, and AI‑driven capabilities. In this role, you’ll partner closely with Sales, Service Delivery, and cross‑functional leaders to guide complex, multi‑stakeholder customer engagements. You’ll lead from the front—coaching seasoned consultants, supporting high‑visibility deals, and helping customers connect voice, contact center, digital channels, and AI into cohesive CX solutions. What You’ll Do • Lead and develop a team of senior Solutions Consultants • Support complex sales and expansion cycles for strategic and BPO accounts • Act as an executive‑level partner on high‑visibility customer engagements • Guide customer conversations across UCaaS, CCaaS, CX, and AI use cases • Translate technical capabilities into clear business value for executives • Partner with Sales, Product, Service Delivery, and Customer Success • Operate effectively in a fast‑changing, low‑process environment What We’re Looking For • 3+ years leading Solutions Consultants or Sales Engineers in B2B SaaS • Experience spanning UCaaS, CCaaS, and/or CX platforms • Strong executive presence and customer‑facing communication skills • Experience supporting complex, multi‑stakeholder deals • Comfort working across both new logo and expansion opportunities • Ability to thrive in ambiguity and lead through change • Required travel up to 25% of the time Why Nextiva Nextiva is evolving rapidly as we scale our Unified CX platform up‑market. This role offers the opportunity to lead a highly visible team, influence how complex deals are supported, and help shape the future of our Solutions Consulting organization. Nextiva DNA (Core Competencies) • Drives Results: Action‑oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status‑quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. • Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact‑based and data‑driven, forward‑thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. • Right Attitude: They are team‑oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards • Health – Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage • Insurance – Life, disability, and supplemental indemnity plans • Work‑Life Balance – Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays • Financial Security – 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA • Wellness – Employee Assistance Program and comprehensive wellness initiatives • Growth – Access to ongoing learning and development opportunities and career advancement At Nextiva, we’re committed to supporting our employees’ health, well‑being, and professional growth. Join us and build a rewarding career! Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E‑Verify Program where and as required by law. For additional information about E‑Verify visit USCIS. #LI‑SP1 #LI‑Remote Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI‑powered, conversation‑centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog. Apply tot his job