**Experienced Bilingual Customer Service Representative – Lakeland, FL Office**

Are you a customer service enthusiast who is fluent in both English and Spanish? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join our dynamic team at arenaflex as a Bilingual Customer Service Representative in our Lakeland, FL office. As a valued member of our team, you will play a vital role in delivering exceptional customer experiences to our policyholders, providing personalized service that demonstrates the value of being insured by arenaflex. **About arenaflex** arenaflex is a leading provider of innovative insurance solutions, and we're committed to fostering a culture of diversity, equity, and inclusion. Our team is passionate about helping our customers navigate life's uncertainties, and we're dedicated to creating a work environment that values growth, learning, and collaboration. If you're a motivated individual who is eager to make a meaningful impact, we encourage you to explore this exciting opportunity. **Job Summary** As a Bilingual Customer Service Representative, you will be the first point of contact for our customers, providing timely and effective solutions to their billing inquiries, policy changes, and other concerns. Your exceptional communication skills, both written and verbal, will enable you to build strong relationships with our policyholders, ensuring their needs are met and exceeded. If you're a team player who is passionate about delivering outstanding customer service, we invite you to join our dynamic team at arenaflex. **Key Responsibilities** * Provide exceptional customer service to policyholders via phone, email, and in-person interactions * Answer billing inquiries, make policy changes, and provide recommendations to policyholders * Resolve customer complaints and issues in a timely and professional manner * Collaborate with internal teams to ensure seamless communication and resolution of customer concerns * Meet or exceed performance metrics, including call volume, first-call resolution, and customer satisfaction * Participate in ongoing training and development to enhance knowledge of insurance products and services * Contribute to a positive and inclusive work environment that values diversity, equity, and inclusion **Qualifications & Skills** * Excellent verbal and written communication skills in English and Spanish * In-office position requires commuting to 3535 W Pipkin Rd, Lakeland, FL 33811 * Outstanding customer service skills, with a focus on building strong relationships with policyholders * Solid computer, grammar, and multi-tasking skills, with experience in a fast-paced call center environment * Ability to work comfortably in a dynamic, high-volume call center environment * High school diploma or equivalent required; associate's or bachelor's degree preferred **Benefits** As an arenaflex Associate, you'll enjoy our comprehensive Total Rewards Program, which includes: * Premier Medical, Dental, and Vision Insurance with no waiting period * Paid Vacation, Sick, and Parental Leave * 401(k) Plan with company match * Tuition Reimbursement * Paid Training and Licensures * Opportunities for career growth and advancement **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to providing a fair and inclusive work environment for all associates and job applicants. We welcome applications from diverse candidates and are dedicated to creating a workplace that values diversity, equity, and inclusion. **Accommodations for Individuals with Disabilities** arenaflex reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship on the company. **How to Apply** If you're a motivated and customer-focused individual who is eager to join our dynamic team at arenaflex, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and exploring how you can contribute to our team's success. **About arenaflex** arenaflex is a leading provider of innovative insurance solutions, dedicated to helping our customers navigate life's uncertainties. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that values growth, learning, and collaboration. If you're a motivated individual who is eager to make a meaningful impact, we encourage you to explore this exciting opportunity. **Join our team at arenaflex** As a Bilingual Customer Service Representative, you will play a vital role in delivering exceptional customer experiences to our policyholders. If you're a motivated and customer-focused individual who is eager to join our dynamic team at arenaflex, we invite you to apply for this exciting opportunity. Apply for this job