**Experienced Customer Service Representative – Airline Industry**

At arenaflex, we're on a mission to connect people to what's important in their lives through friendly, reliable, and affordable air travel. As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional service to our customers at the ticket counter, baggage claim, and gate area. You'll be the first point of contact for many of our customers, setting the tone for their travel experience. If you're a people person, enjoy problem-solving, and thrive in a fast-paced environment, we want to hear from you! **About arenaflex** arenaflex is a leading airline in the private industry, known for our commitment to customer satisfaction and employee well-being. We're a dynamic and inclusive organization that values diversity, equity, and inclusion. Our team members are passionate about delivering exceptional service, and we're looking for like-minded individuals to join our crew. **Job Summary** As a Customer Service Representative, you'll be responsible for providing top-notch service to our customers, handling customer inquiries, resolving issues, and ensuring a smooth travel experience. You'll work in a fast-paced environment, handling multiple tasks simultaneously, and collaborating with your team to achieve our goals. If you're a customer-focused individual with excellent communication skills, we want to hear from you! **Key Responsibilities** * Provide exceptional customer service to internal and external customers, ensuring a positive experience for all * Work in a team environment to achieve our organization's goals and objectives * Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner * Process transactions, including handling cash, checks, credit cards, travel vouchers, and coupons * Manage baggage and freight, ensuring timely and efficient processing * Answer phone calls, provide information, and resolve issues or complaints * Handle exchanges and load the aircraft in a safe and efficient manner * Manage overbooked customers, resolving issues related to oversells, delayed or canceled flights, lost or damaged luggage * Provide accurate and up-to-date information on flight schedules, reservations, and other travel-related information * Complete forms and reports as required by the organization * Write incident and complaint reports as needed * Perform other duties as assigned by management **Essential Qualifications** * Bachelor's degree in a related field (e.g., hospitality, customer service, business administration) * Excellent communication and interpersonal skills * Ability to type or use a computer keyboard with adequate speed and accuracy * Ability to understand reports, follow directions, learn, and comprehend tagging techniques, rules, and guidelines * Ability to work in a team environment, meet public expectations, and work under stressful circumstances * Ability to complete the Customer Service Representative training program with an 80% or higher average and pass the assessment period * Knowledge of hazardous situations and ability to handle crises on a case-by-case basis * Ability to work under tight time constraints to achieve quick turnaround of aircraft * Ability to maintain a well-groomed appearance, adhering to the Ground Tasks Worker Handbook and Work Schedule * Ability to perform all job duties within a confined space * Ability to communicate verbally by phone, in person, and on public address systems effectively * Excellent written and oral communication skills * Ability to communicate information and directions verbally or through radio equipment **Preferred Qualifications** * Previous customer service experience in a fast-paced environment * Knowledge of airline operations and procedures * Ability to work in a dynamic and ever-changing environment * Bilingual or multilingual skills * Experience with electronic ticketing systems and baggage handling equipment **What We Offer** * Competitive hourly rate of $26/hour * Opportunities for career growth and professional development * Comprehensive training program to ensure your success * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance * Opportunities for advancement and leadership development * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Employee assistance program **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative and take the first step towards a rewarding career with arenaflex. Apply Now! Apply for this job