**Experienced Bilingual Customer Service Representative – Remote (New Mexico Residents)**

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding remote career opportunity with a forward-thinking global organization? Do you possess excellent communication skills in both Spanish and English, and a passion for delivering exceptional customer experiences? If so, we invite you to join arenaflex, a company that values diversity, inclusivity, and employee growth, as a Bilingual Customer Service Representative – Remote (New Mexico Residents). **About arenaflex** arenaflex is a global leader in customer experience and technology solutions, dedicated to helping the world's best-known brands improve their businesses through exceptional customer experiences and innovative technology. Our company culture is built on the principles of people-first, inclusivity, and a genuine sense of belonging. We believe in empowering our employees to grow and develop their careers, and we're committed to creating a work environment that's supportive, engaging, and rewarding. **Career Growth and Personal Development** As a Bilingual Customer Service Representative – Remote (New Mexico Residents) at arenaflex, you'll have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. We'll provide you with comprehensive training, ongoing support, and access to a range of learning and leadership development programs designed to help you achieve your career goals. Our company has a proven track record of promoting from within, with over 80% of our managers and leaders having been promoted from within. This means that your career growth and development are truly within your hands. **Key Responsibilities** As a Bilingual Customer Service Representative – Remote (New Mexico Residents), you'll be responsible for: * Providing inbound customer support using a call flow guide in the customer's preferred language * Helping customers resolve basic technical issues * Tracking, documenting, and retrieving information in databases * Offering additional products and/or services * Delivering expert customer experiences with a smile **Your Qualifications** To be successful in this role, you'll need to possess: * The ability to read, write, and speak fluently in both Spanish and English * 1+ year of customer service experience * Open availability * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **What's in it for you?** As a Bilingual Customer Service Representative – Remote (New Mexico Residents) at arenaflex, you'll enjoy a range of benefits, including: * Paid training and performance-based incentives * Starting wage between $15.00/hr - $25.00/hr * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the support of a dedicated team and access to cutting-edge technology. Our company culture is built on the principles of people-first, inclusivity, and a genuine sense of belonging. We believe in empowering our employees to grow and develop their careers, and we're committed to creating a work environment that's supportive, engaging, and rewarding. **How to Apply** If you're a highly motivated and customer-focused individual looking for a challenging and rewarding remote career opportunity, we invite you to apply for the Bilingual Customer Service Representative – Remote (New Mexico Residents) position at arenaflex. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. **Equal Opportunity Employer** arenaflex is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. If you require a reasonable accommodation to apply for this position, please click here. **Apply Now** Apply Job! **Additional Information** * Location: USA, NM, Work-at-Home * Language Requirements: Bilingual (Spanish and English) * Time Type: Full time * Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. We look forward to hearing from you! Apply for this job