**Experienced Full Stack Customer Service Representative – Insurance Policy Support**

At arenaflex, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers a wide range of products, including life, property and casualty, long-term care, retirement planning, investments, roadside assistance, and warranty. As a global provider of CX products, we're committed to providing exceptional service to our clients and their customers. We're seeking an experienced and licensed customer service representative to join our team in Utah. **About arenaflex** arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, arenaflex combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. **Job Summary** As a licensed customer service representative, you will be responsible for providing exceptional service to our clients and their customers. You will be the primary point of contact for customers who have questions or concerns about their insurance policies. You will work closely with our team to resolve customer issues, provide policy information, and ensure that our clients' customers have a seamless experience. **Key Responsibilities** * Receive, review, and process calls regarding customer's insurance policies * Assist customers with questions regarding policy coverage, billing, or the need to modify the policy * Provide policy information and resolve customer issues in a timely and professional manner * Work closely with our team to ensure that customer issues are resolved and that our clients' customers have a seamless experience * Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time * Participate in ongoing training and development to improve skills and knowledge * Collaborate with other teams to resolve complex customer issues and improve overall customer experience **Essential Qualifications** * Must be at least 18 years of age * Must have a high school diploma or GED equivalent * Must have a valid driver's license and a reliable vehicle (if applicable) * Must have a quiet and distraction-free work environment during working and training hours * Must have a strong customer service aptitude and a passion for delivering exceptional service * Must have excellent communication and interpersonal skills * Must be able to work in a fast-paced environment and meet performance metrics * Must be able to work independently and as part of a team * Must be able to navigate system tools to search for answers and information * Must be able to utilize computer systems and data systems * Must be able to solve complex situations with limited information * Must be able to work in a remote environment and have a reliable internet connection **Preferred Qualifications** * 6 months to 1 year of relevant work experience in customer service or a related field * Experience working in the insurance industry or a related field * Experience working in a call center or customer service environment * Experience with computer systems and data systems * Experience with conflict resolution and negotiation **Skills and Competencies** * Customer service aptitude * Reliability * Empathy * Critical thinking * Conflict resolution and negotiation * Communication and interpersonal skills * Ability to navigate system tools to search for answers and information * Ability to utilize computer systems and data systems * Ability to solve complex situations with limited information * Ability to work in a fast-paced environment and meet performance metrics * Ability to work independently and as part of a team **Benefits** * Pay: $15-$19/hour * Expected hours: No less than 40 hours per week * 401(k) matching * Dental insurance * Disability insurance * Health insurance * Paid time off * Vision insurance * Work from home * Bonus opportunities **Work Environment** * Remote work environment * Quiet and distraction-free work environment during working and training hours * Must have a reliable internet connection * Must have a computer or tablet with a webcam and microphone * Must have a headset and other necessary equipment provided by arenaflex **Career Growth Opportunities** * arenaflex is committed to investing in our agents and helping them to achieve a career in insurance. You will have the opportunity to grow within the company and advance in your career. * arenaflex offers ongoing training and development to improve skills and knowledge. * arenaflex has a strong focus on employee development and career growth. **About arenaflex's Culture** * arenaflex is a global leader in the customer experience (CX) industry, with a strong focus on delivering exceptional service to our clients and their customers. * arenaflex has a founder-led culture that is agile, entrepreneurial, and committed to innovation. * arenaflex values diversity, equity, and inclusion and is committed to creating a workplace that is inclusive and respectful of all employees. * arenaflex is a military-friendly employer and is proud to partner with Military One Source, Military Spouse -Employment Partnership, and other veterans organizations. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com]( to learn more about arenaflex and our culture. You can also connect with us on Facebook, LinkedIn, and Twitter to stay up-to-date on the latest news and updates from arenaflex. **Equal Employment Opportunity** arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. 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