Experienced Customer Experience Advocate – Delivering Exceptional Support and Advocacy for arenaflex Clients

Introduction to arenaflex At arenaflex, we're passionate about building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. As a leader in our industry, we're committed to fostering a culture of transparency, collaboration, and fun. We're now looking for a talented Customer Experience Advocate to join our expanding team and help us deliver exceptional support and advocacy to our clients. About the Role As a Customer Experience Advocate at arenaflex, you'll play a critical role in engaging with customers across a variety of channels, including live chat, email, phone, and screen shares. Your primary goal will be to empower customers to connect their goals and challenges with our solution, while serving as a liaison between our customers and the rest of the arenaflex team to advocate and help shape the best possible version of our product. Engage with customers across multiple channels to provide exceptional support and advocacy Empower customers to connect their goals and challenges with our solution Collaborate with internal technical teams to resolve customer issues and improve our product Lead online webinars and one-on-one demos to educate customers on our platform and developer toolkit Create internal and external documentation to enhance our knowledge base Advise customers about new features and functionalities Key Responsibilities In this role, you'll be responsible for providing exceptional customer support, advocating for our customers, and collaborating with internal teams to improve our product. You'll also have the opportunity to lead online webinars and one-on-one demos, create documentation, and advise customers on new features and functionalities. Requirements To be successful in this role, you'll need to have experience providing customer or technical support, with SAAS experience being a plus. You should also have a strong understanding of help desk software and remote support tools, with experience with Zendesk being an asset. Experience providing customer or technical support Understanding of help desk software and remote support tools Problem-solving skills and multitasking abilities Superb written and verbal communication skills Positive attitude, empathetic, coachable, and collaborative Ability to take initiative and adapt Essential Qualifications In addition to the requirements listed above, you should be a team player with a strong passion for delivering exceptional customer support. You should be able to work in a fast-paced environment, prioritize multiple tasks, and maintain a positive attitude in the face of challenging situations. Preferred Qualifications While not required, experience with SAAS, Zendesk, or other help desk software would be an asset in this role. You should also be comfortable leading online webinars and one-on-one demos, creating documentation, and advising customers on new features and functionalities. Skills and Competencies To be successful in this role, you'll need to possess a range of skills and competencies, including: Exceptional customer support skills Strong communication and interpersonal skills Ability to work in a fast-paced environment Problem-solving and multitasking abilities Positive attitude and empathetic approach Ability to take initiative and adapt Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer a range of learning benefits, including: Opportunities for professional development and growth Access to training and education programs Mentorship and coaching from experienced colleagues Opportunities to take on new challenges and responsibilities Work Environment and Company Culture At arenaflex, we're proud of our award-winning work environment and company culture. We value transparency, collaboration, and fun, and we're committed to fostering a culture of diversity, inclusion, and belonging. We offer a range of perks and benefits, including: Competitive salary and benefit package Bonus potential and eligibility to take part in our company equity incentive program Monthly stipends for food, wellness, and commuter work Access to a fully dedicated learning and development team Award-winning work environment and company culture Compensation, Perks, and Benefits We offer a competitive compensation package, including a base salary range of $48,000-$62,000, subject to standard withholding and applicable taxes. We also offer a range of perks and benefits, including bonus potential, equity, and monthly stipends for food, wellness, and commuter work. Conclusion If you're passionate about delivering exceptional customer support and advocacy, we want to hear from you. As a Customer Experience Advocate at arenaflex, you'll have the opportunity to work with a talented team, develop your skills and career, and contribute to the success of our clients. Apply now to join our team and help us make a difference in the lives of our customers. Apply for this job