Experienced Customer Experience Champion II – Delivering Exceptional Service and Driving Business Growth through Innovative Solutions and Strategic Customer Interactions

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction At arenaflex, we're passionate about empowering our customers to live, work, and play with ease, convenience, and joy. As a leading provider of training, technology, and communications services, we're transforming the way people connect across the globe. Our team is a diverse network of individuals driven by a shared ambition to shape a better future. We believe in fostering a culture of innovation, creativity, and impact, where every voice is heard, and every idea is valued. Join Our Customer Experience Team: Where Every Interaction Matters As a Customer Experience Champion II, you'll be the face of arenaflex, responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality. You'll be the driving force behind delivering exceptional service, driving business growth, and promoting our products and services to meet and exceed customer expectations. Key Responsibilities: Handle and resolve customer concerns, while educating customers with varying complexity levels of device-related inquiries Turn every contact into a sell or save opportunity with a premium experience, ensuring customers want to stay loyal to arenaflex Embrace the Service Plus mindset by resolving customer concerns and future concerns Provide an exceptional experience through discovery and targeted recommendations, leveraging customer-specific insights Navigate systems and use tools and resources to be self-sufficient and effectively provide billing explanations for customers Serve as a brand ambassador and advocate for customers, highlighting all that arenaflex has to offer through our products and services Practice an acceptable level of Business Acumen, encompassing the best interest of the company, customer, and fellow employees Identify plans and services that would suit customer needs to prevent future contacts Where You'll Be Working: The Flexibility of Remote Work You'll work from the comfort of your own home in this remote role, with occasional in-person training and meetings. Your home must be located in Florida, within a reasonable commute to the arenaflex hub location. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs. Requirements: Bachelor's degree or one or more years of customer service experience One or more years of sales experience Experience resolving complex customer issues, including escalations, billing, and/or handling product Q&A A strong sales acumen with a track record of meeting or exceeding revenue goals Promote and provide solutions about arenaflex products, including phone, home internet, and other services, on each call Ability to meet and exceed monthly sales targets Willingness to work a rotating schedule, including nights, weekends, and holidays, based on business needs Ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time, based on business needs Meet all home office requirements, including a private workspace, minimum internet speed, and desk for the required equipment provided Preferred Qualifications: A degree in a related field Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel) Experience troubleshooting hardware, software, applications, network, and device issues Experience promoting and upselling products or services Home Office Requirements: In this remote role, you'll work from home with occasional in-person meetings and training. Your home office must meet the following requirements: Located within the contiguous United States Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps A dedicated quiet and private workspace Ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive management of your home network and connections Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to training and development programs, mentorship opportunities, and a culture that encourages innovation and creativity. Our goal is to empower you to reach your full potential and contribute your best to our team. Work Environment and Company Culture Our company culture is built on a foundation of diversity, inclusion, and respect. We celebrate our employees' differences and strive to create a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer and are committed to making a positive impact in our communities. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, benefits, and perks that recognize your contributions to our team. Our goal is to provide a total rewards package that supports your well-being, recognizes your achievements, and helps you grow in your career. Conclusion: If you're passionate about delivering exceptional customer experiences, driving business growth, and promoting innovative solutions, we encourage you to apply for this exciting opportunity. At arenaflex, we're committed to helping you succeed and grow in your career. Join our team today and be part of a dynamic, innovative, and customer-focused organization that's shaping the future of communications and technology. Apply for this job