**Experienced Customer Experience Chatroom Operator – Conversational Outreach and Conversion Improvement**

Are you a customer service enthusiast with a passion for conversations and a knack for empathy? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join arenaflex's Conversion Improvement team as a Customer Experience Chatroom Operator. In this role, you'll be the voice of arenaflex, providing thoughtful, articulate, and context-specific guidance to consumers in real-time, while helping to inform our cutting-edge natural language model. **About arenaflex** arenaflex is a pioneering company that enables enterprises to connect with consumers through an AI-powered conversational outreach strategy. Our platform has handled over half a billion humanized conversations to date, making us the platform of choice for some of the world's most recognizable enterprises. With a focus on empowering enterprises to capture intent and drive meaningful conversations, we've experienced rapid growth since our founding in 2016. We're well-funded and looking to accelerate the next era of growth and expansion of our team. **Job Overview** As a Customer Experience Chatroom Operator, you'll be part of a dynamic team that works remotely to provide exceptional customer experiences. You'll be responsible for responding to inbound messages via our chat room, creating relevant and compliant responses, escalating conversations to leadership when needed, and documenting frequently asked questions for continual improvement. Your accuracy and attention to detail will be crucial in maintaining a 98%+ accuracy rate in response handling, while also meeting a Replies per Hour rate of 60 replies per hour worked. **Key Responsibilities** * Respond to inbound messages via our chat room in less than 30 seconds, utilizing point and click frequently asked questions canned responses * Create ad-hoc responses that are both relevant, appropriate, and compliant to the records industry and vertical * Escalate conversations to leadership when needed * Document frequently asked questions for continual improvement * Add relevancy to canned responses * Maintain 98% or above accuracy in response handling * Maintain a Replies per Hour rate of 60 replies per hour worked * Other projects as assigned **Essential Qualifications** * Experience in a Customer Service Chatroom environment * Experience with writing responses to consumers in a real-time, chat-based environment * Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans * Professionalism in all interactions * Exceptional attention to detail, high standard of excellence/perfection * Comfortability on a computer, advanced typing skills (can't hunt and peck) * Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked. * Exceptional verbal, communication, and written skills. * Reliable and responsible to a designated schedule * Must have reliable strong internet/WiFi **Preferred Qualifications** * College Degree * Experience with natural language processing or AI-powered conversational outreach strategies * Familiarity with arenaflex's platform and services **Core Values** At arenaflex, we live by four core values that guide our behavior and decision-making: * **Lean**: We strive for efficiency and effectiveness in all aspects of our work, eliminating unnecessary complexity and streamlining processes to achieve our goals. * **Passion**: We're passionate about our work and committed to delivering exceptional results, while also taking on additional projects and roles to help our teammates and clients succeed. * **Happiness**: We believe in finding a balance between personal and work life, and we offer flexible work arrangements, wellness programs, and additional benefits to support our teammates' overall well-being. * **Improve**: We're always looking for ways to innovate and improve our processes, products, and services, and we encourage our teammates to share their ideas and suggestions for growth and improvement. * **Team**: We're a team-oriented organization that supports and assists our teammates, even if it's outside of our typical duties. We take on additional projects for their added value, and we work together to achieve our goals. **Career Growth Opportunities and Learning Benefits** As a Customer Experience Chatroom Operator at arenaflex, you'll have the opportunity to: * Develop your skills and expertise in customer service, natural language processing, and AI-powered conversational outreach strategies * Work with a talented team of professionals who are passionate about delivering exceptional results * Contribute to the development of arenaflex's cutting-edge platform and services * Participate in training and development programs to enhance your skills and knowledge * Enjoy a dynamic and fast-paced work environment that offers opportunities for growth and advancement **Work Environment and Company Culture** arenaflex is a remote-friendly organization that offers a flexible and supportive work environment. We believe in finding a balance between personal and work life, and we offer flexible work arrangements, wellness programs, and additional benefits to support our teammates' overall well-being. Our company culture is built on our core values of Lean, Passion, Happiness, Improve, and Team, and we encourage our teammates to share their ideas and suggestions for growth and improvement. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience * Benefits, including health, dental, and vision insurance, 401(k) matching, and paid time off * Flexible work arrangements, including remote work options * Wellness programs and additional benefits to support our teammates' overall well-being * Opportunities for career growth and advancement **How to Apply** If you're a customer service enthusiast with a passion for conversations and a knack for empathy, we invite you to apply for the Customer Experience Chatroom Operator role at arenaflex. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! 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