**Experienced Customer Experience Design Co-Op – Spring 2025**

**Join arenaflex, a world-renowned leader in the travel industry, as we continue to revolutionize the customer experience.** Are you a creative and analytical individual with a passion for delivering exceptional customer experiences? Do you have a keen eye for design and a knack for problem-solving? If so, we invite you to apply for our Customer Experience Design Co-Op program at arenaflex. As a member of our team, you will have the opportunity to work on high-impact projects that drive business growth and customer satisfaction. **About arenaflex** arenaflex is a global airline that has been a leader in the travel industry for over 90 years. We are committed to delivering exceptional customer experiences through innovative products, services, and experiences. Our Customer Experience Design organization is at the forefront of this effort, working to create best-in-class experiences for our customers and employees. **Key Responsibilities** As a Customer Experience Design Co-Op, you will provide support to deliver best-in-class products, services, and experiences to arenaflex's global customer and employee bases. Your responsibilities will include: * Conducting market and competitor research to identify trends and opportunities for improvement * Analyzing data to inform design decisions and drive business outcomes * Developing and presenting business cases and recommendations to stakeholders * Collaborating with cross-functional teams to design and implement new experiences * Creating and maintaining presentations, reports, and other visual materials to communicate ideas and results * Providing support for event planning, marketing, and communication initiatives * Assisting with the development of business cases and executive communications **Opportunities to Support** You will have the opportunity to support one of the following areas within the Customer Experience Design organization: * The Service Recovery Team, which focuses on improving the employee and customer experience by enabling frontline teams to deliver premium experiences * The Onboard Brand Experience Team, which leads the design and development of interior products and onboard amenities * The Uniform Brand Experience Team, which manages the product management and operational program management of Delta frontline employee uniforms * The Inflight Entertainment Wi-Fi Team, which leads onboarding new/existing Wi-Fi providers and next-generation product innovation design and development * The Inflight Entertainment Delta Sync Seatback Team, which creates Delta's future IFE strategy and product roadmap **What You Need to Succeed** To be successful in this role, you will need: * To be available for three alternating semesters * To be enrolled in an accredited college or university during program duration * Experience in research analysis, deck building/presentations, project coordination, and communications * Demonstrated organizational skills, including attention to detail and ability to prioritize and pivot for unexpected deliverables or needs * Strong organizational, project management, and verbal/written communication skills * Proficiency in MS PowerPoint, MS Word, MS Excel; knowledge of SharePoint site administration and OneDrive experience is preferred * Willingness/ability to adapt quickly and learn new skills * Consistently prioritizes safety and security of self, others, and personal data * Embraces diverse people, thinking, and styles * Possesses a high school diploma, GED, or high school equivalency * Is at least 18 years of age and has authorization to work in the United States **What Will Give You a Competitive Edge** To take your skills to the next level, you should: * Be able to tackle multiple projects at once, adhering to different timelines and working with many cross-functional partners to ensure alignment and consistency within each project * Be able to develop effective presentations that help tell a story and present an idea/recommendation to leaders in an efficient and effective manner * Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges **Additional Best Practices** In this role, you should: * Be able to listen and learn from people with many different perspectives * Be able to handle shifting priorities that come from the business needs * Be high performing and interested in driving for results * Be open to mentoring and learning as a method to grow and improve **Co-op Program Outline** Our Co-op program is designed to provide you with a comprehensive learning experience that combines work and education. You will spend three alternating semesters working full-time at arenaflex and enrolled in courses at your university. This will give you the opportunity to apply theoretical knowledge in a real-world setting and gain valuable work experience. **Why arenaflex?** At arenaflex, we offer a dynamic and supportive work environment that fosters innovation and creativity. Our team is passionate about delivering exceptional customer experiences, and we are committed to helping you grow and develop your skills. As a Co-Op, you will have access to: * A comprehensive training program that includes onboarding, mentorship, and ongoing development opportunities * A collaborative and diverse team that is passionate about customer experience * Opportunities to work on high-impact projects that drive business growth and customer satisfaction * A competitive salary and benefits package * A comprehensive Co-op program that includes a stipend, housing assistance, and other benefits **How to Apply** If you are a creative and analytical individual with a passion for delivering exceptional customer experiences, we invite you to apply for our Customer Experience Design Co-Op program at arenaflex. Please submit your application through our website, including your resume, cover letter, and any other required documents. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that fosters innovation and creativity. **Contact Us** If you have any questions or would like more information about our Co-op program, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job