**Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences in a Dynamic and Innovative Environment**

At arenaflex, we're not just a company – we're a community of passionate individuals who are shaping the future of technology and connectivity. We're a place where creativity, innovation, and collaboration come together to drive impact and make a difference in people's lives. If you're a sales and customer service professional who is eager to take your career to the next level, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions that power and empower how people live, work, and play. We're committed to connecting people to what brings them joy, and our team is dedicated to delivering exceptional customer experiences that exceed expectations. With a focus on cloud and security solutions, Internet of Things, and video entertainment, we're leading the way in the industry and creating new opportunities for growth and development. **Your Role** As an Experienced Customer Sales and Service Representative, you'll be the face of arenaflex, delivering an exceptional customer experience to our valued customers. You'll be responsible for answering incoming calls, responding to requests, and providing solutions to customer inquiries and disputes. Your goal will be to instill confidence and loyalty in our customers, while meeting monthly sales goals and delivering an outstanding customer experience. **Key Responsibilities** * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service * Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of arenaflex's products and services to effectively service and retain customers * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues * Responding to requests from customers about arenaflex products and services * Verifying service order accuracy and completeness and making corrections/changes, as needed * Negotiating the collection of overdue bills * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business * Managing various systems and work tools while engaging on the phone with customers **What We're Looking For** * A true consultative salesperson who is energized by meeting sales goals and building relationships with customers * A deep interest in learning about customers, business challenges, and industry trends * The ability to manage incidents and juggle multiple priorities in a fast-paced environment * Empathy and communication skills that make it possible to diffuse sensitive situations * A strong sense of ownership and a drive to provide exceptional customer service * A passion for staying connected to what matters most to our customers **Preferred Qualifications** * Related Associate Degree or 2+ years' relevant experience * Customer Service call center experience * Previous collections experience * Experience with selling products and services * Customer service skills * Demonstrated ability to communicate with detail and precision **Work Environment and Culture** * As a remote role, you'll work from home with occasional in-person trainings and meetings * A collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging * A commitment to diversity and inclusion, with a focus on creating a workplace where everyone feels valued, connected, and empowered to reach their potential **Compensation and Benefits** * A competitive compensation package that includes a base salary and incentives * A comprehensive benefits package that includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance * A flexible schedule that allows you to balance work and personal life * Opportunities for career growth and development, with a focus on helping you achieve your goals and aspirations **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer, committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Apply for this job