**Experienced Customer Service Agent – Sports – Hybrid Overnight Shift**

Are you a sports enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading provider of sports wagering and online casino games, as a Customer Service Agent on our hybrid overnight shift. As a Customer Service Agent at arenaflex, you will be the face and voice of our digital sportsbook operations, providing top-tier experiences for our patrons across the country. You will work from our Cherry Hill, New Jersey office, collaborating with fellow sports fans in an exciting and fun working environment. With a competitive compensation package, comprehensive benefits, and opportunities for growth and development, we offer a unique chance to build a rewarding career in the sports entertainment industry. **About the Role** We are seeking outgoing and driven Customer Service Agents who have a desire to build strong relationships and deliver exceptional customer experiences. As a Customer Service Agent, you will be responsible for communicating with our players and guests via live chat, email, and phone, providing comprehensive information on our mobile applications, and using internal resources and systems to view player account statuses and histories. **Key Responsibilities** * Communicate with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile apps supported. * Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players. * Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand. * For applicable properties, assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations. * Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable. * Answer player questions about Penn Entertainment, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information. * Follow various internal standard operating procedures to escalate issues to internal Penn Interactive departments and casino Property personnel. * Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction. * Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products. * Deliver exceptional performance results in customer satisfaction and contact handle times. * Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience. * Maintain a strong track record for punctuality and attendance. * Perform other duties as assigned. **About You** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. The position will require licensing in applicable states that Penn Entertainment operates. * High School diploma or College Degree required. * Heightened sense of urgency and passion to learn new things. * Highly developed sense of integrity and commitment to player satisfaction. * Demonstrated passion for excellence with respect to treating and caring for players. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Team members must be able to qualify for licenses and permits required by federal, state, and local regulations. * Have the ability to work some holidays and weekends. **What We Offer** * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Education and conference reimbursements. **Work Environment and Culture** At arenaflex, we pride ourselves on creating a fun and relaxed work environment that fosters collaboration, creativity, and growth. Our team members are passionate about delivering exceptional customer experiences and are committed to building strong relationships with our patrons. We offer a hybrid work arrangement, allowing you to work from home 4 out of 5 days per week, with the flexibility to adjust to the quick and demanding changes in our business and industry. **Career Growth Opportunities and Learning Benefits** We believe in investing in our team members' growth and development, offering education and conference reimbursements to support your professional development. As a Customer Service Agent, you will have the opportunity to work with and alongside fellow sports fans, collaborating with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including a base hourly rate of $19.50, with an additional $1.00 per hour shift differential, earning you $20.50 per hour working our overnight shift. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as a 401(k) plan with company match. **How to Apply** If you are a motivated and customer-focused individual with a passion for sports, we invite you to apply for this exciting opportunity to join our team at arenaflex. Please submit your application through our website, and we will be in touch to discuss your qualifications further. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. **Contact Us** If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job