Experienced Customer Service Representative – Exit Booth Agent for a Leading Mobility Company at arenaflex – Philadelphia International Airport

Introduction to arenaflex arenaflex operates a portfolio of renowned car rental brands, including arenaflex Rent-A-Car, arenaflex Car Rental, and arenaflex car rental, and has frequently been recognized as one of the top places to work. As the largest and fastest-growing privately-owned automotive rental and leasing company in North America, arenaflex is working towards its shared vision to be the world's best and most trusted mobility company. With a strong commitment to customer satisfaction and employee development, arenaflex is now hiring a talented and customer-focused Exit Booth Agent to join its team at the Philadelphia International Airport. Job Overview The Exit Booth Agent will play a critical role in providing exceptional customer service to clients, primarily face-to-face, supporting their rental needs, and facilitating the rental process efficiently. This is an exciting opportunity for a customer service professional to join a dynamic team and contribute to delivering a positive experience for all customers. The successful candidate will be responsible for verifying driver information, offering company-approved services and products, and maintaining the appearance of the Exit Booth and surrounding areas. Key Responsibilities Prepare all rental documents accurately and completely to ensure a seamless rental experience for customers. Verify car information and VIN number for security and car control purposes. Provide additional services to premium members by offering refueling options and other loyalty program benefits. Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image, reflecting the company's commitment to excellence. Ensure that the "Booth" is stocked with appropriate supplies to meet the needs of customers, including maps, directions, and local area information. Provide all customers with undivided attention while assisting them at the exit booth, making eye contact, and greeting them warmly. Assist customers with directions, maps, local area information, and appropriate service information, effectively and efficiently resolving all customer service issues as necessary. Process returns as necessary, ensuring that all customers receive a positive experience, even at the end of their rental period. Essential Qualifications To be considered for this exciting opportunity, candidates must meet the following essential qualifications: Must be at least 18 years old. Must have a minimum of 2 years of retail customer service experience, preferably in a fast-paced environment. Must have a current and valid driver's license. Must be authorized to work in the United States and not require work authorization sponsorship by arenaflex for this position now or in the future. Must be living within 30 minutes of the Philadelphia International Airport to ensure reliability and punctuality. Must be able to work the following schedule: Monday, Wednesday 5:00 PM - 3:00 AM, Friday 3:00 PM - 1:00 AM, and Saturday 2:00 PM - 12:00 AM. Preferred Qualifications While not essential, the following qualifications are preferred: Previous experience in the car rental industry or a related field. Knowledge of local areas, including maps, directions, and points of interest. Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management. Basic computer skills, including proficiency in Microsoft Office and other software applications. Skills and Competencies To succeed in this role, the successful candidate will possess the following skills and competencies: Customer Focus : A strong commitment to delivering exceptional customer service, with a focus on meeting and exceeding customer expectations. Communication Skills : Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management. Problem-Solving Skills : The ability to analyze problems, identify solutions, and implement effective resolutions to ensure customer satisfaction. Time Management Skills : The ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment. Teamwork and Collaboration : A willingness to work collaboratively with colleagues to achieve common goals and deliver exceptional customer service. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As an Exit Booth Agent, you will have access to a range of training and development opportunities, including: Comprehensive training programs to develop your skills and knowledge. Ongoing coaching and feedback to support your growth and development. Opportunities for advancement and career progression within the company. A supportive and collaborative work environment that encourages teamwork and innovation. Work Environment and Company Culture arenaflex is proud of its diverse and inclusive work environment, where every employee, customer, and business partner is valued and respected. Our company culture is built on a foundation of: Integrity : We operate with honesty, transparency, and ethics in all our interactions. Respect : We treat every individual with dignity and respect, regardless of their background or circumstances. Excellence : We strive for excellence in everything we do, from customer service to operational efficiency. Teamwork : We work collaboratively to achieve common goals and deliver exceptional results. Compensation, Perks, and Benefits As an Exit Booth Agent at arenaflex, you will be rewarded with a competitive compensation package, including: A starting hourly rate of $15.75, with opportunities to earn up to $1,100 in monthly commission bonuses. Paid time off to recharge and relax. Employee rental car discounts to enjoy the freedom of the open road. A comprehensive retirement savings plan, including 401k with matching profit sharing. Access to health, life, dental, and vision insurance to protect your well-being. Ongoing training and development opportunities to support your growth and advancement. Conclusion If you are a customer-focused and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join the arenaflex team as an Exit Booth Agent. With a strong commitment to employee development, a diverse and inclusive work environment, and a range of benefits and perks, arenaflex is the ideal place to build a rewarding and challenging career. Apply now to take the first step towards an exciting and fulfilling career with a leading mobility company! Apply for this job