Experienced Customer Service Representative – Nights and Weekends (Full Time) for Live Event Ticketing Exchange at arenaflex

Introduction to arenaflex and the Live Event Industry arenaflex is a leading player in the live event ticketing exchange industry, providing a platform for buyers and sellers to connect and transact. As a key member of our team, you will play a vital role in ensuring that our customers and sellers have an exceptional experience when using our services. The live event industry is a dynamic and exciting space, with a wide range of events and activities taking place every day. At arenaflex, we are passionate about providing elite service to our customers and sellers, and we are looking for a talented and motivated individual to join our team as a Customer Service Representative. Job Summary In this role, you will be responsible for managing transactions and relationships with our valued sellers and customers who have placed an order through the arenaflex exchange. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure that we are providing exceptional service to both our sellers and our customers. As a Customer Service Representative at arenaflex, you will be the face of our company, and your excellent communication and problem-solving skills will be essential in resolving issues and providing solutions to our customers and sellers. Key Responsibilities Manage transactions and relationships with sellers and customers who have placed an order through the arenaflex exchange Take calls and respond to emails on a broad range of event and order-related questions Provide exceptional service to both sellers and customers, resolving issues and providing solutions in a fair and constructive manner Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities Navigate order queue and determine what requires attention to provide real-time assistance Play an active role in continued learning to advance skill sets necessary for individual and team goals Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers Role Progression As a Customer Service Representative at arenaflex, your role expectations will progress over time. Here is an overview of what you can expect in the first 30, 60, and 90 days: 30 days: Complete new hire orientation, gaining knowledge and resources about how arenaflex operates and the live event industry. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems. 60 days: Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities. Navigate order queue and determine what requires attention to provide real-time assistance. 90 days: Play an active role in continued learning to advance skill sets necessary for individual and team goals. Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. Essential Qualifications Outstanding communication, attention to detail, and organizational skills Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills Interest in the live event space and an eager-to-learn attitude Preferred Qualifications Previous experience in customer service or a related field Knowledge of the live event industry or ticketing exchange Experience working in a fast-paced, dynamic environment Skills and Competencies To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced, dynamic environment. You will also need to be highly organized and able to prioritize tasks effectively. Additionally, you will need to be able to work well under pressure and maintain a positive attitude in a rapidly changing environment. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have the opportunity to learn and develop new skills, and to advance your career within the company. You will also have access to ongoing training and development programs, as well as mentorship and coaching from experienced professionals in the industry. Work Environment and Company Culture arenaflex is a dynamic and fast-paced company that values innovation, creativity, and teamwork. Our office is located in Coppell, TX, and we offer a hybrid work model that allows you to work from home two days a week. We are committed to providing a positive and supportive work environment, and we offer a range of benefits and perks to our employees, including paid training, overtime eligibility, bi-annual bonuses, and an annual equity grant. Compensation, Perks, and Benefits As a Customer Service Representative at arenaflex, you will be eligible for a range of benefits and perks, including: $40,000 base salary Overtime eligibility Bi-annual bonuses Annual equity grant Paid training Hybrid work model (3 days in office, 2 days at home) Conclusion If you are a motivated and talented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you will play a vital role in ensuring that our customers and sellers have an exceptional experience when using our services. With opportunities for growth and development, a positive and supportive work environment, and a range of benefits and perks, this is a great chance to advance your career and be part of a dynamic and innovative company. Apply today to join our team and start your journey with arenaflex! Apply for this job