**Experienced Customer Service Representative – Non-Bilingual & Bilingual Spanish – City Utilities Account (100% Remote Indiana)**

At arenaflex, we're dedicated to providing exceptional service to our customers, and we're seeking talented individuals to join our remote team in Indiana. As a Customer Service Representative, you'll have the opportunity to work from the comfort of your home, providing top-notch support to our customers while navigating the ever-evolving landscape of the utilities industry. **About arenaflex** arenaflex is a leading provider of innovative solutions for the utilities industry, and we're committed to making a global impact. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. With a focus on innovation, excellence, and customer satisfaction, we're creating a workplace culture that's both dynamic and supportive. **Responsibilities** As a Customer Service Representative at arenaflex, you'll be responsible for handling service requests from customers who are starting, stopping, or transferring their utility services. Your role will involve: * Actively listening to customers to understand their concerns, needs, and building rapport * Providing essential support in navigating the customer's inquiries and explaining it in simple terms * Discovering solutions using tools and resources to help meet the customer's needs * Empathizing and resolving concerns to simplify the customer's experience * Navigating through multiple computer applications with speed and accuracy **Requirements** To be successful in this role, you'll need to possess: * 18+ years of age and a high school diploma or its equivalent * Minimum of 1 year of customer service experience, preferably in a call center (utilities industry experience is a plus) * Self-driven and able to focus on the same task/objective for long periods of time * Exceptional customer service, active listening, and verbal and written communication skills * High computer proficiency and overall technical knowledge * Open availability between 8:00 am - 5:00 pm Monday through Friday Eastern Standard Time * Professional positive attitude and courteous telephone etiquette * Customer-focused personality and motivation to achieve goals * Must pass background check including credit review and assessments in training **Nice-to-haves** * Bilingual in Spanish (preferred for higher pay rate) **Benefits** As a valued member of our team, you'll enjoy: * Competitive hourly rate: $15-16 per hour (non-bilingual) and $16-17 per hour (bilingual in Spanish) * Access to up to 50% of your pay immediately after your shift * Comprehensive health insurance (Medical, Dental, Vision) and other benefits * Pet insurance * Paid, virtual training * Remote work environment * Opportunity for professional development **Why Join arenaflex?** At arenaflex, we're committed to creating a workplace culture that's both dynamic and supportive. We believe in: * Empowering our employees to make a global impact * Fostering a culture of innovation and excellence * Providing opportunities for professional growth and development * Celebrating diversity and inclusion * Prioritizing work-life balance and employee well-being **How to Apply** If you're passionate about delivering exceptional customer experiences and want to be part of a team that's making a global impact, we encourage you to apply. Visit our website to learn more about this opportunity and submit your application. Apply Now! Apply for this job