**Experienced Part-Time Customer Support Specialist – High-Volume Call Center Environment**

At arenaflex, we're revolutionizing the way financial transactions are processed, creating trust in every transaction. Our flagship product, arenaflex Income, provides unparalleled access to employment and income information, empowering mortgage lenders, apartment renters, and background check providers to make informed decisions. As a Customer Support Specialist at arenaflex, you'll play a pivotal role in delivering exceptional customer experiences daily, working closely with our operations team to bridge the gap between our customers and back-end platform. **About arenaflex** arenaflex is a trailblazer in the $5B+ industry, disrupting the status quo with a better product and an unwavering commitment to customer-centricity. We're not just a company; we're a community that values diversity, inclusion, and authenticity. Our mission is to create a workplace where every individual feels valued, respected, and empowered to bring their true selves to work. **Job Summary** We're seeking a motivated and independent thinker with a proven track record in high-volume call centers to join our Customer Support team. As a Customer Support Specialist, you'll be responsible for resolving complex technical issues, providing exceptional customer service, and driving continuous improvement in our income and employment verification process. If you're a driven individual with a passion for delivering world-class customer experiences, we want to hear from you. **Responsibilities** * Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 25-40 daily tickets while meeting Service Level Agreements (SLAs). * Troubleshoot complex technical issues, providing clear solutions to customers and escalating ambiguous issues to the appropriate teams for resolution. * Engage in proactive customer outreach initiatives to minimize recurring issues and continuously improve the income and employment verification process. * Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards. * Communicate effectively with internal teams and customers, gathering all necessary information to support arenaflex platform users. * Continuously identify potential bottlenecks and areas for improvement, driving process enhancements to optimize customer satisfaction and efficiency. **Work Schedule and Environment** The work schedule for this role is flexible, up to 25 hours per week, with shifts assigned Monday through Friday between 5:00 AM to 5:00 PM Pacific Standard Time. As a remote worker, you'll have the freedom to work from the comfort of your own home, with a reliable high-speed internet connection required. **Requirements** * Minimum 2 years of experience providing technical support in a high-volume call center or similar environment. * Dedicated to delivering a world-class customer experience, with a strong focus on organization, efficiency, and attention to detail. * Excellent verbal and written communication skills, with the ability to remain calm in high-pressure situations. * Highly disciplined and able to juggle multiple moving pieces and details at once. * Proven track record of excellence, with a strong work ethic and adaptability. * Prioritize security in your personal and professional life, with a deep understanding of the importance of handling sensitive personal data. **Nice to Have** * Bachelor's degree in a related field (e.g., business, communications, or computer science). * Enjoy following a process and motivated to point out areas for continuous improvement. **Compensation** Our cash compensation for this role is targeted at $16 - $21 per hour, with final offer amounts determined by multiple factors, including candidate expertise. **Diversity, Equity, and Inclusion** At arenaflex, we're committed to creating a workplace that values diverse perspectives, promotes inclusion, and celebrates individuality. We believe that every person deserves to bring their authentic, true self to work, and we're dedicated to fostering a culture that supports and empowers our employees. **Equal Opportunity Employer** arenaflex is an Affirmative Action, Equal Opportunity Employer, and we do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. **Accommodations** arenaflex is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. **How to Apply** If you're a motivated and dedicated individual with a passion for delivering exceptional customer experiences, we want to hear from you. Apply now to join our arenaflex team and be a part of our mission to create trust in every financial transaction. Apply for this job