Experienced Customer Service Representative – Remote Work Opportunity with arenaflex, Delivering Exceptional Health Care Services to Members and Providers Across the US

Introduction to arenaflex and Our Mission At arenaflex, we are driven by a single, clear purpose: to bring our heart to every moment of health care. This purpose is the foundation of our commitment to deliver enhanced, human-centric health care for a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We believe in empowering every individual who works with us, feeling valued by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable. About the Role We are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a Customer Service Representative at arenaflex, you will be the face of our organization, supporting the overall operational effectiveness of our Service Operations team. Your primary goal will be to ensure that all members and providers experience an exceptional level of service. This is a remote work opportunity, allowing you to work from the comfort of your own home, with a pay rate of $18.00 per hour. Please note that this position may require early, evening, and weekend shifts, with a shift bid process in place. You must be open to working an 8-hour shift between 6am and 9pm CST. Key Responsibilities Answer questions and resolve issues with individualized customer service based on phone calls from members and providers. Utilize multiple applications and available resources to ensure prompt member and provider satisfaction. Document and track contacts with members, providers, or any additional callers. Complete outbound calls to members or providers to provide education and/or assist with escalations. Be empathetic and compassionate, building a trusting relationship with our members by engaging and providing education to support them in managing their health and guiding them along a clear path to care. Provide end-to-end accountability for the member or provider by anticipating needs and providing information to answer the unasked questions, such as additional plan details, benefit plan details, member self-service tools, etc. Guide the member through their plan benefits, policy, and procedures, as well as having knowledge of resources to comply with any regulatory guidelines. Essential Qualifications To be successful in this role, you will need: 1-2 years of previous call center experience. Ability to handle calls efficiently in a high-paced call center environment. Strong verbal and written communication skills. Must be focused, detail-oriented, and quality-driven. Strong critical thinking skills. Supports individual, team, and business goals and initiatives. Must demonstrate member-centric customer service and the drive to be fully our members' champion by managing each call with the purpose of first call resolution. Education and Preferred Qualifications A High School or GED equivalent is required. While not necessary, having experience in the health care industry or a related field can be beneficial. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a wide range of training and development opportunities, including: Comprehensive training program to ensure your success in the role. Ongoing coaching and feedback to help you grow and develop your skills. Opportunities for advancement within the company. Access to a variety of learning resources, including online courses and workshops. Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a dynamic team that is passionate about delivering exceptional health care services. Our company culture is built on the values of empathy, compassion, and a commitment to excellence. We believe in empowering our employees to make a difference in the lives of our members and providers. Compensation, Perks, and Benefits In addition to your competitive hourly rate, you will enjoy a wide range of benefits, including: Medical, dental, and vision benefits. 401(k) retirement savings plan. Employee Stock Purchase Plan. Term life insurance plan. Short-term and long-term disability benefits. Well-being programs and education assistance. Free development courses and a store discount. Discount programs with participating partners. Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will be part of a dynamic team that is dedicated to making a difference in the lives of our members and providers. Don't miss out on this chance to join a company that truly cares about its employees and the communities it serves. Apply today and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job