Experienced Customer Support Representative for Public Benefit Programs – Remote Work Opportunity with Flexible Scheduling

Introduction to arenaflex At arenaflex, we are dedicated to making a positive impact on people's lives by providing essential support to individuals enrolling in public benefit programs. As a leader in the industry, we strive to deliver exceptional customer service, ensuring that our callers receive the assistance they need to improve their well-being and peace of mind. If you are passionate about helping others and have a compassionate approach, we invite you to join our team as a Customer Support Representative. Job Overview In this rewarding role, you will have the opportunity to work from the comfort of your own home, providing critical support to individuals in need. As a Customer Support Representative, you will be responsible for answering inbound calls, interacting with customers in a professional and empathetic manner, and providing information in accordance with established policies, procedures, and privacy laws. Your goal will be to ensure that callers receive the assistance they need, making a tangible impact on their lives. Key Responsibilities Answering inbound calls and interacting with customers in a professional, empathetic, and compassionate manner Providing information in accordance with established policies, procedures, and privacy laws Assisting customers with program enrollment and routing them to the appropriate contacts via three-way calls Assisting customers with their communication needs, such as relay services for callers with speech or hearing impairments and translation services for callers who don't speak English Placing outbound calls as needed to share time-sensitive information with customers Using multiple computer systems to access data and document information About You To be successful in this role, you should have at least one year of customer service experience. Knowledge of public benefit programs and prior experience in a health or human services setting is highly desirable, but not required. You should possess excellent written and verbal communication skills, great active listening skills, and strong attention to detail. Additionally, you should have: Strong PC skills, including the ability to quickly learn new computer applications A positive attitude and empathy, patience, and professionalism Strong multitasking skills and the ability to adapt to change in a fast-paced environment The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures Good problem-solving and de-escalation skills The ability to maintain confidentiality of sensitive information Home Office Environment To be a Customer Support Representative, you will need a dedicated home office environment that meets the following requirements: A computer with Windows 10 or 11, 8GB of RAM, and a sound card Access to high-speed, hardwired internet Dual monitors A USB noise-cancelling headset A webcam for certification and training purposes Flexible Scheduling and Hours of Operation As a Customer Support Representative, you will enjoy flexible scheduling, with the ability to select your own hours of work within the client's hours of operation. The hours of operation are: Monday, 8:00 AM to 5:00 PM ET Tuesday, 8:00 AM to 4:00 PM ET Wednesday, 8:00 AM to 1:00 PM ET Thursday and Friday, 8:00 AM to 11:00 AM ET Please note that Mondays and Tuesdays are particularly busy, and you will be required to work at least 5 hours on Mondays and at least 4 hours on Tuesdays. Pay and Perks This flexible opportunity pays independent contractors $13 per hour. As a remote, independent contractor, you will enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition to your hourly pay, you will receive: One-on-one mentorship and support Free certification and ongoing development opportunities The freedom and flexibility to choose your own schedule, within the client's hours of operation The chance to achieve better work-life balance Access to arenaflex Perks, a program that recognizes the service provided by independent contractors and offers exclusive discounts and savings on a variety of common expenses Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Customer Support Representative, you will have access to ongoing training and development opportunities, including certification programs and mentorship. You will also have the chance to work with a talented team of professionals who are passionate about making a difference in people's lives. Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of empathy, compassion, and professionalism, and we are committed to creating a workplace where our team members can thrive. As a remote, independent contractor, you will be an integral part of our team, and we will provide you with the support and resources you need to succeed. Conclusion If you are a compassionate and empathetic individual who is passionate about helping others, we invite you to join our team as a Customer Support Representative. With flexible scheduling, competitive pay, and opportunities for growth and development, this role is perfect for someone who is looking for a rewarding and challenging career. Apply today to join the arenaflex team and make a difference in the lives of others! Apply for this job