**Experienced Full Stack Customer Service Representative – Insurance Policy Support**

At arenaflex, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers a wide range of products, including life, property and casualty, long-term care, retirement planning, investments, roadside assistance, and warranty. As a key member of our team, you will play a vital role in providing exceptional customer service to our clients, ensuring their needs are met and exceeded. **Job Summary:** We are seeking an experienced and licensed customer service representative to join our team in Utah. As a customer service representative, you will be responsible for receiving, reviewing, and processing calls regarding customers' insurance policies. You will assist customers with questions regarding policy coverage, billing, and policy modifications. You will also have the opportunity to grow within the company and develop a career in insurance. **About arenaflex:** arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We are the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. **Key Responsibilities:** * Receive, review, and process calls regarding customers' insurance policies * Assist customers with questions regarding policy coverage, billing, and policy modifications * Provide exceptional customer service to ensure customer satisfaction and loyalty * Work collaboratively with internal teams to resolve customer issues and concerns * Meet or exceed performance metrics and targets * Participate in ongoing training and development to enhance skills and knowledge **Essential Qualifications:** * High school diploma or equivalent required * 6 months to 1 year of relevant work experience preferred * Must be at least 18 years of age * Must have a quiet and distraction-free work environment during working and training hours * Must reside in Utah to be considered for this role * Must have open availability during hours of operation * Professional customer service aptitude * Basic conflict resolution skills **Preferred Qualifications:** * 1-2 years of experience in customer service or a related field * Experience working in a call center or customer-facing environment * Knowledge of insurance products and services * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and meet deadlines **Skills and Competencies:** * Customer service aptitude * Reliability * Empathy * Critical thinking * Professional communication and interpersonal skills * Ability to navigate system tools to search for answers and information * Demonstrated ability to utilize computer systems and data systems * Ability to solve complex situations with limited information * Questioning and deductive reasoning skills * Ability to work in teams or independently **Benefits:** * Competitive hourly rate: $15-$19/hour * Expected hours: No less than 40 hours per week * 401(k) plan with company matching * Dental insurance * Disability insurance * Health insurance * Paid time off * Vision insurance * Work from home opportunities * Bonus opportunities **Work Environment:** * Remote work environment * Quiet and distraction-free workspace required * High-speed internet connection required (5 Mbps download and 5 Mbps upload) * Ability to work independently and manage time effectively **Career Growth Opportunities:** * Opportunities for advancement and career growth within the company * Ongoing training and development to enhance skills and knowledge * Collaborative and supportive work environment **About arenaflex's Culture:** arenaflex is committed to creating a culture that values diversity, equity, and inclusion. We believe in investing in our employees and providing opportunities for growth and development. We are proud to be a Military Friendly Employer and value the unique skills and experience that veterans bring to the workforce. **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and prohibits discrimination of all kinds, whether directed at associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com]( to learn more about our company culture and values. Apply for this job