**Experienced Healthcare Customer Service Representative – Remote Opportunity with arenaflex**

**Job Title:** Experienced Healthcare Customer Service Representative – Remote Opportunity with arenaflex **Job Description:** Are you passionate about making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Healthcare Customer Service Representative, working from the comfort of your own home. As a valued member of our team, you'll have the flexibility to set your own schedule, while providing top-notch support to patients and caregivers in need. **About arenaflex:** arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower patients and caregivers to take control of their care, while ensuring that caregivers receive the compensation they deserve for their hard work. With a strong commitment to customer satisfaction and a passion for making a difference, we're seeking experienced customer service professionals to join our team. **Job Summary:** As a Healthcare Customer Service Representative with arenaflex, you'll be the first point of contact for patients and caregivers seeking support with our payroll services. Your primary responsibility will be to answer incoming calls, respond to inquiries, and provide guidance on program applications, enrollment, and other related matters. You'll also be responsible for documenting information and outcomes, as well as utilizing de-escalation techniques to resolve emotionally charged situations. **Key Responsibilities:** * Answer incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Actively assist with enrollment, program applications, and set up in applicable systems * Retrieve information to assist caregivers with any payroll-related inquiries * Utilize de-escalation techniques when supporting upset or frustrated callers * Offer guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Document information and outcomes as necessary **About You:** To succeed in this role, you'll need: * At least one year of customer service experience, preferably in a healthcare or related field * Strong computer skills and the ability to offer troubleshooting advice when appropriate * The ability to offer empathy, patience, and a friendly demeanor at all times * The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * The ability to multitask and adapt to change in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution whenever possible * The ability to accurately and confidently work with numbers and discuss money **Home Office Environment:** To ensure your success as a remote worker, you'll need: * A computer meeting these criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Flexible Hours of Operation:** As a Healthcare Customer Service Representative with arenaflex, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. **Pay and Perks:** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing. **Your Remote, Independent Contractor Status:** As an independent contractor with arenaflex, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance **NexRep Perks:** You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! **Apply Now:** If you're passionate about making a difference in the lives of patients and caregivers, and you're looking for a flexible, remote opportunity that offers a competitive hourly rate and a range of benefits, we invite you to apply now. Join arenaflex as a Healthcare Customer Service Representative and start making a positive impact today! Apply Job! Apply for this job