Experienced Government and Corporate Affairs Customer Service Specialist – Air Travel Industry Expertise and Leadership

Welcome to arenaflex: Where Career Growth and Personal Development Take Flight Imagine a career where you can explore new horizons, develop your skills, and become the best version of yourself. At arenaflex, we offer a world of possibilities, both at work and during your time off. As a member of our team, you'll have the opportunity to travel the world, grow your expertise, and make a real difference in the lives of our customers. Our company culture is built on the principles of inclusion, diversity, and mutual respect, ensuring that every team member feels valued and empowered to reach their full potential. About the Role: Government and Corporate Affairs Customer Service Specialist In this exciting role, you'll be part of the Corporate Affairs Team within the Government Affairs Division, where you'll play a vital part in promoting and selling air travel on arenaflex. Your exceptional customer service skills, combined with your knowledge of the air travel industry, will enable you to provide top-notch support to our customers, resolving their queries and concerns in a professional and courteous manner. Key Responsibilities: Promote and sell air travel on arenaflex, ensuring that customers receive the best possible service and support Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets, demonstrating attention to detail and a commitment to accuracy Answer inquiries regarding general travel information, providing clear and concise responses to customer queries Resolve customer problems in a mutually beneficial manner, using your excellent communication and problem-solving skills to find solutions that meet the needs of all parties involved Communicate with customers over the phone, researching passenger complaints, advising of cancelled or delayed flights, and providing updates on new rules, policies, and procedures that may affect their travel plans Qualifications and Skills: To succeed in this role, you'll need to possess a unique blend of skills, knowledge, and personal qualities. These include: Essential Qualifications: Bachelor's degree in a relevant field or equivalent experience/training, demonstrating a strong foundation in customer service, sales, or a related discipline Ability to demonstrate excellent leadership, organizational, and customer contact skills, with a proven track record of providing exceptional support to customers in a fast-paced environment Knowledge of Native SABRE, or the ability to quickly learn and adapt to new systems and technologies Ability to be resourceful and creative in resolving immediate problems, using your initiative and judgment to find solutions that meet the needs of our customers Satisfactory attendance record, demonstrating your reliability and commitment to your role and the team Preferred Qualifications: Previous experience in the air travel industry, or a related field, with a strong understanding of the challenges and opportunities that our customers face Advanced knowledge of customer service principles and practices, with a proven ability to provide exceptional support to customers in a variety of situations Strong communication and interpersonal skills, with the ability to build rapport with customers, colleagues, and stakeholders at all levels Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease and efficiency Career Growth and Development Opportunities: At arenaflex, we're committed to helping our team members grow and develop their careers. As a Government and Corporate Affairs Customer Service Specialist, you'll have access to a range of training and development opportunities, including: Comprehensive induction program, introducing you to our company culture, values, and policies Ongoing training and development opportunities, helping you to build your skills and knowledge in areas such as customer service, sales, and industry-specific systems and technologies Coaching and mentoring from experienced colleagues, providing guidance and support as you navigate your role and develop your career Opportunities for career progression, with a clear path for advancement and professional growth within the company Work Environment and Company Culture: At arenaflex, we pride ourselves on our inclusive and diverse company culture, where every team member feels valued and empowered to reach their full potential. Our work environment is built on the principles of mutual respect, trust, and open communication, ensuring that everyone has the opportunity to thrive and succeed. Employee Benefits: As a team member at arenaflex, you'll be eligible for a range of benefits, including: Travel perks, with access to discounted flights and travel opportunities around the world Comprehensive health benefits, including medical, dental, prescription, and vision coverage Wellness programs, providing you with the tools and resources you need to maintain your physical and mental well-being 401(k) program, with employer contributions available after one year of service Opportunities for career growth and development, with a clear path for advancement and professional growth within the company Conclusion: If you're a motivated and customer-focused individual with a passion for the air travel industry, we encourage you to apply for the Government and Corporate Affairs Customer Service Specialist role at arenaflex. With its unique blend of challenges and opportunities, this role offers the perfect chance to develop your skills, build your career, and make a real difference in the lives of our customers. So why not take the first step and apply today? We look forward to welcoming you to the arenaflex team! Apply for this job