Experienced Inbound Chat Specialist – Automotive Customer Service and Lead Generation Expert

Welcome to arenaflex: Where Technology Meets Exceptional Customer Experience arenaflex, a leading provider of innovative solutions, is seeking a highly skilled and enthusiastic Inbound Chat Specialist to join our dynamic team. As a key representative of our automotive dealer clients, you will engage in online conversations with customers, providing top-notch service and turning conversations into valuable leads that drive revenue growth. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, tech-driven environment, we invite you to explore this exciting opportunity. About Our Team and Culture At arenaflex, we pride ourselves on fostering a relaxed yet professional and fun work environment. Our team is comprised of positive, energetic, and customer-focused individuals who understand the importance of great service and enjoy working with technology. We're committed to providing a supportive and inclusive workplace where our associates can grow, learn, and succeed. Key Responsibilities Handle a wide range of customer inquiries via online chat, providing timely and accurate responses to their questions and concerns. Offer detailed information about our products and services, ensuring that customers have a comprehensive understanding of our offerings. Narrow down on appointment information to schedule appointments, driving lead generation and revenue growth for our clients. Capture customer contact information for lead generation and client review, ensuring that our clients have the insights they need to succeed. Summarize interactions based on customer needs for client review, providing valuable feedback and insights that inform our strategies. Develop and maintain a knowledge base of our evolving products and services, staying up-to-date on the latest developments and advancements in the industry. Essential Qualifications To succeed in this role, you'll need: Previous experience in retail customer service or the automotive industry (preferred but not necessary). Basic internet and window-based computer skills, with the ability to navigate multiple systems and tools. A strong ability to multitask, with gaming experience being helpful in this fast-paced environment. A positive and professional demeanor, with excellent written and verbal communication skills. The ability to adapt to change and thrive in a quick-paced work environment, with a strong focus on customer satisfaction. Preferred Qualifications While not required, the following qualifications are highly desirable: Experience working in a call center or customer service environment, with a proven track record of success. Familiarity with the automotive industry, including products, services, and trends. Strong technical skills, with the ability to learn and adapt to new systems and tools. A certification in customer service or a related field, demonstrating your commitment to excellence. Training and Development We're committed to helping our associates grow and succeed. As an Inbound Chat Specialist, you'll be required to attend 4 weeks of training, held Tuesday through Saturday between 10am-6:30pm CST. This comprehensive training program will equip you with the knowledge, skills, and expertise needed to excel in this role and drive results for our clients. Career Growth Opportunities and Learning Benefits At arenaflex, we believe in investing in our associates and providing opportunities for growth and development. As you succeed in this role, you'll have access to: Comprehensive training programs, designed to enhance your skills and knowledge. Opportunities for advancement, with a clear path for career growth and progression. A supportive and inclusive work environment, with a focus on collaboration and teamwork. Access to industry-leading tools and technologies, with ongoing training and support. Work Environment and Company Culture Our College Station facility is designed to provide a comfortable and supportive work environment, with a range of amenities and benefits, including: An onsite dining facility, offering complimentary breakfast and lunch. A fitness center, with state-of-the-art equipment and classes. An onsite medical center, with convenient access to healthcare services. A range of sports and social leagues, with opportunities to connect with colleagues and have fun. Volunteering initiatives, through our Associate Foundation, with a focus on giving back to the community. Compensation, Perks, and Benefits We offer a competitive compensation package, with a range of perks and benefits, including: Medical, dental, vision, and life insurance, with company contributions to your HSA. A 6% match on 401(k), with a focus on helping you plan for the future. Paid time off, with a generous vacation policy and holidays. Access to our onsite amenities, with discounts and perks for associates. Conclusion If you're passionate about delivering exceptional customer experiences and driving results in a fast-paced, tech-driven environment, we invite you to apply for this exciting opportunity. As an Inbound Chat Specialist at arenaflex, you'll have the chance to make a real impact, grow your skills and knowledge, and thrive in a supportive and inclusive workplace. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now and discover the arenaflex difference! Apply for this job