Experienced Learning Experience Designer for WW Customer Trust Training – Risk LXD Team at arenaflex

Introduction to arenaflex and the Industry arenaflex is a leading organization that prioritizes customer trust and risk management, recognizing the importance of continuous learning and development in these areas. As part of the WW Customer Trust Training – Learning Experience Design (LXD) team, you will be at the forefront of creating impactful learning experiences that evolve with business needs. The LXD team is dedicated to designing and delivering training programs that enhance the capabilities and performance of new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. If you are a learning professional who is passionate about creating meaningful learning experiences and bar-raising talent, this role is an exciting opportunity for you to join a team that shares your values and is committed to excellence. Job Overview This role involves designing and developing learning programs that have a direct impact on the success of investigators within the PRO vertical. As a Learning Experience Designer, you will be responsible for creating engaging e-learning content, managing curriculum maintenance, mentoring new team members, and contributing to the improvement of processes and curriculum templates. You will also collaborate with global stakeholder teams to identify knowledge gaps and develop technical and non-technical training content. Your expertise in instructional design, project management, and stakeholder management will be essential in driving the success of this role. Key Responsibilities Create engaging e-learning content for on-the-job performance improvement using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools Manage and execute curriculum maintenance review and implementation cycles Mentor or coach new LXDs and apprentices on design and processes Consult with customers to define the problem to be solved and the best solution to that problem Contribute to the improvement of processes and curriculum templates to minimize the development time for new training materials Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience Lead efforts to drive continuous performance improvement from those insights Conduct analysis to identify key tasks/skills to target in the curriculum and perform post-implementation evaluation on key performance and business metrics Collaborate effectively with global stakeholder teams; Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps, and develop technical and non-technical training content About the Team The WW Customer Trust Training Learning Experience Design (LXD) team is a dynamic and collaborative team comprising LXDs, Project/Program Managers, and Managers. Our primary responsibility is to create great learning experiences for associates and investigators to support them during new hire, upskill, and other trainings that provide them with the resources they need to effectively do their job. We improve Learner Capabilities and Performance through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of our curricula, and by measuring the learner experience through customer feedback and curriculum evaluation. Essential Qualifications 5+ years of program or project management experience 5+ years of working cross-functionally with tech and non-tech teams experience 5+ years of defining and implementing process improvement initiatives using data and metrics experience Bachelor's degree Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications 5+ years of driving end-to-end delivery, and communicating results to senior leadership experience 5+ years of driving process improvements experience 3+ years of managing stakeholders in cross-functional project experience 3+ years of change management experience Skills and Competencies To be successful in this role, you will need to possess strong instructional design skills, project management skills, and stakeholder management skills. You should be able to create engaging e-learning content, manage multiple projects concurrently, and collaborate effectively with global stakeholder teams. Your ability to analyze data, identify key tasks/skills to target in the curriculum, and drive continuous performance improvement will be essential in driving the success of this role. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Learning Experience Designer, you will have the opportunity to work on a wide range of projects, collaborate with global stakeholder teams, and develop your skills in instructional design, project management, and stakeholder management. You will also have access to a range of training and development programs, including workshops, webinars, and online courses, to help you enhance your skills and knowledge. Work Environment and Company Culture arenaflex is a dynamic and collaborative organization that values innovation, creativity, and teamwork. Our work environment is fast-paced and challenging, but also supportive and rewarding. We believe in recognizing and rewarding our employees for their contributions and achievements, and we offer a range of benefits and perks to support their well-being and career development. Compensation, Perks, and Benefits At arenaflex, we offer a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. We also offer a range of perks and benefits, including flexible working hours, remote work options, and professional development opportunities. Our goal is to create a work environment that is supportive, inclusive, and rewarding, and that allows our employees to thrive and grow. Conclusion If you are a learning professional who is passionate about creating meaningful learning experiences and bar-raising talent, this role is an exciting opportunity for you to join a team that shares your values and is committed to excellence. At arenaflex, we are dedicated to creating great learning experiences for our employees, and we believe that this role will be a key part of that effort. If you are looking for a challenging and rewarding role that will allow you to grow and develop your skills, we encourage you to apply for this position. Join our team and help us create a culture of continuous learning and development that will drive the success of our organization. Apply for this job