Experienced Mental Health Customer Service Representative – Temporary Remote Position for Compassionate and Detail-Oriented Individuals

Introduction to arenaflex arenaflex is a leading organization dedicated to providing exceptional services in the mental health sector. We are passionate about delivering top-notch support to our patients, healthcare providers, and insurance companies. Our team is built on the principles of empathy, professionalism, and innovation, and we are committed to making a positive impact in the lives of those we serve. As a temporary Mental Health Customer Service Representative, you will play a vital role in our mission to provide outstanding care and support to our customers. Job Overview In this temporary remote position, you will be responsible for coordinating testing services for patients, working closely with healthcare providers, insurance companies, and internal teams to ensure seamless and efficient processes. Your exceptional communication skills, attention to detail, and ability to work independently will make you an invaluable asset to our team. As a Mental Health Customer Service Representative, you will spend approximately 60-80% of your time on the phone, addressing customer inquiries, resolving issues, and providing support to our patients and healthcare providers. Key Responsibilities Review test request forms and additional documentation to ensure accurate and timely testing Collaborate with healthcare providers to complete required documentation and sample submission Work with insurance companies to secure the highest possible coverage for patients Communicate with patients to explain insurance coverage benefits, test information, and process and turnaround time Independently manage assigned work and meet production and quality metrics Serve as a liaison across all departments, including technology, revenue cycle, field sales, and lab teams, to ensure prompt handling of orders and billing processes Identify issues and trends, and collaborate with your team and leadership to develop best practices for exceptional customer service Participate in projects that extend beyond your day-to-day responsibilities to think outside the box and explore new aspects of arenaflex and our customers' experience Participate in the Quality Assurance plan and comply with applicable CLIA and HIPAA regulations Qualifications and Skills To be successful in this role, you will need to possess a high school diploma or equivalent, excellent interpersonal and communication skills, and accurate typing skills of at least 35 words per minute. Fluency in Spanish is preferred, and you should be comfortable working in a fast-paced environment, managing multiple tasks simultaneously, and meeting deadlines. You will also need to have excellent listening, transcribing, and self-review skills, as well as PC experience, including familiarity with Excel, Word, Internet, and email. Essential Qualifications High school diploma or equivalent required Fluent in Spanish preferred/encouraged Excellent interpersonal and communication skills Accurate typing skills of at least 35 words per minute Excellent listening, transcribing, and self-review skills PC experience, including familiarity with Excel, Word, Internet, and email Preferred Qualifications Previous experience in customer service, healthcare, or a related field Strong problem-solving and analytical skills Ability to work independently and as part of a team Excellent organizational and task management skills Professional judgment and ability to maintain confidentiality Career Growth and Learning Opportunities At arenaflex, we are committed to the growth and development of our employees. As a temporary Mental Health Customer Service Representative, you will have the opportunity to work with a talented team of professionals, develop your skills and knowledge, and contribute to the success of our organization. You will also have access to training and development programs, mentorship, and career advancement opportunities. Work Environment and Company Culture arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is respectful, supportive, and empowering for all employees. Our company culture is built on the principles of empathy, compassion, and excellence, and we strive to make a positive impact in the lives of our customers and the communities we serve. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a comprehensive benefits program, paid time off, and opportunities for professional growth and development. We also provide a remote work environment, which allows you to work from the comfort of your own home and maintain a healthy work-life balance. Conclusion If you are a compassionate and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this temporary Mental Health Customer Service Representative position. At arenaflex, we are committed to making a positive impact in the lives of our customers, and we believe that you can play a vital role in our mission. Apply now to join our team and start your journey with arenaflex. How to Apply To apply for this position, please click on the "Apply Job" link and follow the instructions to submit your application. We look forward to receiving your application and exploring how you can contribute to the success of arenaflex. Equal Employment Opportunity arenaflex is an equal opportunity employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Apply for this job