Experienced Part-Time Customer Support Specialist for Innovative Financial Technology Solutions at arenaflex

Introduction to arenaflex arenaflex is on a mission to revolutionize the financial industry by creating trust in every transaction. Our groundbreaking product, arenaflex Income, provides unparalleled access to crucial employment and income information, which is essential for mortgage loans, apartment rentals, background checks, and more. By disrupting a $5B+ industry previously dominated by legacy credit agencies, we are committed to delivering a superior product with an intense focus on customer satisfaction. With hundreds of thousands of income and employment verifications processed every month, we continue to expand our market share in the mortgage lending and tenant screening markets. About the Role As a Customer Support Specialist at arenaflex, you will play a vital role in ensuring the seamless delivery of our product to our customers on a daily basis. Our operations team serves as the bridge between our customers and our back-end platform, making it crucial to provide a best-in-class experience to the hundreds of thousands of unique users our product and web application serve each month. We are seeking a motivated and independent thinker with strong experience in high-volume call centers, who embodies tenacious curiosity and the ambition to deliver exceptional service without exception. Key Responsibilities Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 25-40 daily tickets while meeting Service Level Agreements (SLAs). Troubleshoot complex technical issues, providing clear and concise solutions to customers. Engage in proactive customer outreach initiatives to minimize recurring issues and enhance overall customer experience. Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards. Communicate effectively with internal teams and customers, ensuring all necessary information is gathered to support arenaflex platform users. Escalate ambiguous issues to the appropriate teams for resolution, ensuring prompt and efficient issue resolution. Continuously improve the income and employment verification process by understanding its nuances and identifying potential bottlenecks. Work Schedule and Environment The work schedule for this role is flexible, with up to 25 hours per week, and shifts are assigned Monday through Friday between 5:00 AM to 5:00 PM Pacific Standard Time. As a remote worker, you will have the opportunity to work 100% from the comfort of your own home, requiring a reliable high-speed internet connection. This flexible arrangement allows you to maintain a healthy work-life balance while contributing to the success of arenaflex. Essential Qualifications Minimum 2 years of experience providing technical support in a high-volume call center or similar environment. Dedication to delivering a world-class customer experience, with a strong focus on organization, efficiency, and attention to detail. Ability to thrive in a fast-paced, collaborative environment, with excellent verbal and written communication skills. Resilience and calmness in high-pressure situations, with a proven track record of excellence and adaptability. Strong discipline and ability to juggle multiple tasks and details simultaneously. Prioritization of security in personal and professional life, as we handle sensitive personal data and prioritize security above all else in our business decisions. Preferred Qualifications Bachelor's degree in a related field, with a strong foundation in customer support, technical writing, or a similar discipline. Enjoyment of following processes and motivation to identify areas for continuous improvement, with a keen eye for detail and a passion for delivering exceptional customer experiences. Career Growth and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth, learning, and development. As a Customer Support Specialist, you will have access to training and resources to enhance your skills and knowledge, with opportunities to advance within the company. Our fast-paced and dynamic environment encourages innovation, creativity, and collaboration, making it an ideal place to build a rewarding and challenging career. Work Environment and Company Culture arenaflex values diversity, equity, and inclusion, and we are dedicated to creating a company culture that is welcoming, inclusive, and supportive of all employees. We believe in fostering a work environment that allows our employees to bring their authentic selves to work, with a strong focus on teamwork, collaboration, and open communication. Our core values, including Valuing Diverse Perspectives, guide our decision-making and ensure that we prioritize the well-being and success of our employees. Compensation and Benefits Our cash compensation for this role is targeted at $16 - $21 per hour, with final offer amounts determined by multiple factors, including candidate expertise. In addition to competitive pay, we offer a range of benefits, including opportunities for professional growth, flexible working arrangements, and a dynamic work environment that encourages innovation and creativity. Conclusion If you are a motivated and independent thinker with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join the arenaflex team. As a Customer Support Specialist, you will play a vital role in shaping the future of financial technology and contributing to the success of our innovative products. With a commitment to diversity, equity, and inclusion, we welcome applications from talented individuals who share our values and are eager to make a meaningful impact in the industry. Apply now to bring your unique perspective and skills to arenaflex and be part of a team that is revolutionizing the financial industry. Apply for this job