**Experienced Phone and Chat Specialist with Bonus Opportunity at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we connect essential workers with healthcare facilities in need of their expertise. As a critical member of our team, you'll play a vital role in verifying nurses' credentials and facilitating seamless communication between healthcare professionals. If you're a customer service enthusiast with a passion for technology and a knack for multitasking, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is committed to delivering exceptional service and support to our clients, and we're looking for like-minded individuals to join our ranks. As a Phone and Chat Specialist at arenaflex, you'll be part of a dynamic team that's making a real difference in the lives of healthcare workers and patients alike. **Responsibilities** As a Phone and Chat Specialist at arenaflex, your primary responsibilities will include: * Managing large volumes of inbound and outbound calls in a timely and efficient manner * Handling multiple chat channels simultaneously, providing prompt and accurate responses to customer inquiries * Following established communication scripts to ensure consistency and quality in customer interactions * Identifying customers' needs, clarifying information, researching solutions, and providing alternatives to meet their needs * Accessing company and client resources to accurately handle calls and provide solutions * Performing data entry and customer service tasks with precision and attention to detail * Navigating online resources efficiently to verify nurses' credentials and facilitate communication * Working with requests and records received from customers requesting to sign up for shifts * Identifying customers' needs, researching to determine if requests have the necessary credentials * Demonstrating flexibility and adaptability in a fast-paced environment, with the ability to switch between tasks seamlessly * Maintaining punctuality and attendance, with a strong commitment to being available at your desk during scheduled hours * Providing positive and professional interactions with customers, even in challenging situations * Willingness to cross-train and adapt to new tasks and responsibilities as needed **Qualifications** To succeed as a Phone and Chat Specialist at arenaflex, you'll need: * 1 year of customer service or customer support experience, with a strong background in call center or office settings * Technical savvy and proficiency in navigating online resources * Previous remote work experience, with a strong ability to work independently * Quick learning skills and a willingness to adapt to new tasks and responsibilities * Strong phone and verbal communication skills, with active listening and problem-solving abilities * A background check that meets state and federal laws * Ability to type 35 words per minute accurately * Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines **Pay and Benefits** As a Phone and Chat Specialist at arenaflex, you can expect: * Starting pay of $14/hour, with a shift differential of $1/hour for nights and weekends * Possible increase after 90 days, pending attendance and performance * Full-time status with 40 hours per week, with shifts between 7:00am-7:00pm (CST) and rotating weekends * Paid training for 3 weeks, from 8:00am-5:00pm (CST), Monday-Friday * Equipment provided, including a laptop or desktop, USB headset, and high-speed internet connection * Opportunities for career growth and professional development, with a focus on customer service and technology **Work Environment and Company Culture** As a Phone and Chat Specialist at arenaflex, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional service and support. Our company culture is built on the principles of: * Collaboration and teamwork * Innovation and adaptability * Customer-centricity and empathy * Continuous learning and professional development * Flexibility and work-life balance **How to Apply** If you're a motivated and customer-focused individual with a passion for technology and multitasking, we want to hear from you! Apply now to join our team as a Phone and Chat Specialist at arenaflex. What We Offer * Competitive pay and benefits package * Opportunities for career growth and professional development * Dynamic and supportive team environment * Flexible work arrangements and work-life balance * State-of-the-art equipment and technology * Recognition and rewards for outstanding performance Why Join arenaflex? * Make a real difference in the lives of healthcare workers and patients * Be part of a dynamic and innovative team that's shaping the future of healthcare * Enjoy a competitive pay and benefits package, with opportunities for career growth and professional development * Work in a supportive and collaborative environment that values teamwork and customer-centricity * Enjoy flexible work arrangements and work-life balance, with a focus on work-life integration How to Apply If you're a motivated and customer-focused individual with a passion for technology and multitasking, we want to hear from you! Apply now to join our team as a Phone and Chat Specialist at arenaflex. Apply Now! Equal Employment Opportunity arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! [email protected] Disclaimer Apply for this job