**Experienced Customer Relationship Specialist - Remote**

Join arenaflex, a leading insurance company that goes beyond coverages and policies, as we shape the future of customer service. As a Customer Relationship Specialist, you will play a vital role in providing an effortless experience to our existing policyholders, third parties, and agents regarding insurance questions, inquiries, or concerns. Your success is important to us, and you will receive ongoing coaching and development to support you as you build your career at arenaflex. **About arenaflex** arenaflex is a forward-thinking insurance company that prioritizes making a difference in the lives of our customers, employees, and communities. We believe that with the right encouragement and support, people are capable of achieving amazing things. Our company culture is built on the principles of human achievement, and we strive to create an environment where individuals can grow, learn, and thrive. With a diverse team of nearly 19,000 employees across various disciplines, we are committed to driving education, supporting volunteerism, and putting human beings first. **Responsibilities** As a Customer Relationship Specialist, your primary role will be to provide exceptional customer service by handling a variety of inbound telephone calls regarding insurance questions, inquiries, or concerns. Your key responsibilities will include: * Promoting digital self-service capabilities to enhance the customer experience * Taking ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and the arenaflex brand * Assisting customers over the phone with a high level of empathy and understanding * Learning and mastering insurance products and processes in a training environment * Committing to the training and work schedule, including a dedicated workspace free from distractions during work and training hours **Qualifications** To succeed in this role, you will need to possess the following qualifications: * A demonstrated background in customer service, call center, insurance, retail, restaurant, or a related field * The ability to work in a fast-paced complex environment while navigating multiple programs * Problem-solving and critical thinking skills with strong attention to detail * Excellent communication skills with the ability to empathize with customers and colleagues * Adaptability and a willingness to learn and grow * High School Diploma or equivalent experience required * Spanish bilingual a plus **Skills and Competencies** To excel in this role, you will need to possess the following skills and competencies: * Strong customer service skills with a focus on empathy and understanding * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and critical thinking skills * Ability to learn and master insurance products and processes * Adaptability and a willingness to learn and grow **Career Growth Opportunities and Learning Benefits** At arenaflex, we are invested in your career growth and development from Day 1. We prioritize supporting your skill development early in your career, whether that means growing your career within the business or leveraging your talents across the organization. Our comprehensive training program will equip you with the skills and knowledge you need to succeed in this role and beyond. **Work Environment and Company Culture** As a remote Customer Relationship Specialist, you will have the flexibility to work from the comfort of your own home. Our company culture is built on the principles of human achievement, and we strive to create an environment where individuals can grow, learn, and thrive. Our team is diverse, inclusive, and passionate about making a difference in the lives of our customers and communities. **Compensation and Benefits** As a Customer Relationship Specialist, you will receive a competitive annualized base pay range of $40,685 - $61,027, with opportunities for growth and advancement. Our comprehensive benefits package includes: * Medical, Dental, Vision, Life, and Disability Insurance * 25 days paid time off in your first full year of service and Paid Holidays * Tuition reimbursement and Student Loan Paydown Program * 401K * Award-winning well-being program **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Click on the link below to register as a candidate and take the first step towards joining our team at arenaflex. Apply Job! Apply for this job