Experienced Product Manager - Customer Loyalty and Engagement - Driving Business Growth through Innovative Product Development and Strategic Planning

Introduction to arenaflex arenaflex is a leading organization dedicated to delivering exceptional customer experiences through innovative products and services. We are passionate about creating a culture of excellence, where our employees can thrive and grow. As a key player in the industry, we are committed to staying ahead of the curve, leveraging the latest technologies and trends to drive business success. Our team is comprised of talented individuals who share a common goal: to make a meaningful impact on our customers' lives. If you are a motivated and experienced product manager looking to join a dynamic team, we encourage you to apply for this exciting opportunity. Job Overview As a Product Manager - Customer Loyalty at arenaflex, you will play a critical role in driving business growth through the development of innovative products that delight our customers. You will be responsible for delivering business value, improving efficiency, and enhancing customer satisfaction. This is a remote position, offering you the flexibility to work from anywhere, while still being an integral part of our team. Key Responsibilities As a Product Manager - Customer Loyalty, your key responsibilities will be divided into three main areas: Strategy & Planning, Delivery & Execution, and People. These responsibilities will include: Strategy & Planning (40%): Gaining a thorough understanding of customer and associate needs, both existing and potential, to deliver enterprise products that provide an unparalleled shopping experience Translating business goals and end-user needs into product strategy, communicating direction and product priorities to the development team, other matrixed teams, and third-party partners Identifying goals, metrics, and analytics to determine product value, continually making recommendations and refinements to the product backlog based on learnings Conducting end-user research to help identify user stories and determine Minimum Viable Product (MVP) Partnering with Finance to understand financial needs and assisting in the creation of business plans for new opportunities Monitoring research and the competitive landscape to recommend the best solutions and ensure that products remain or become best in class Delivery & Execution (30%): Ensuring product is aligned with company, stakeholder, and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction Documenting, reviewing, and ensuring that all quality and change control standards are met Formulating, testing, and refining assumptions and hypotheses through user research and testing Creating, prioritizing, and accepting user stories, incorporating them into release planning Making product decisions that drive value on a daily basis Identifying pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements People (30%): Fostering collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments Acting as a proponent of modern software development practices Advocating for the end-user and stakeholder by empathizing with and understanding user needs and becoming the domain expert Regularly working with the product team to continuously assess progress, disseminate lessons learned, and understand next steps Managing cross-functional team and stakeholder expectations to execute on product strategy, providing education to requestors to determine prioritization based on tangible benefits and/or user experience Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Must be eighteen years of age or older Must be legally permitted to work in the United States Minimum of a high school diploma and/or GED At least 1 year of relevant work experience Preferred Qualifications While not required, the following preferred qualifications will make you a stronger candidate: 1-3 years of relevant work experience as a Product Manager in a modern software development-based enterprise environment Demonstrated experience with modern software development product management practices and agile methodologies Experience working in a fast-paced, fluid environment where priorities shift on a regular basis Experience communicating with and influencing functional and technical team members at all levels in the organization Experience working as part of a collaborative, cross-functional, modern software design and development team Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Cultivates Innovation: Creating new and better ways for the organization to be successful Customer Focus: Building strong customer relationships and delivering customer-centric solutions Drives Results: Consistently achieves results, even under tough circumstances Interpersonal Savvy: Relating openly and comfortably with diverse groups of people Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics Situational Adaptability: Adapting approach and demeanor in real-time to match the shifting demands of different situations Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Product Manager - Customer Loyalty, you will have access to a range of career growth opportunities and learning benefits, including: Professional development training and workshops Mentorship programs Cross-functional training and rotation opportunities Performance-based promotions and career advancement Work Environment and Company Culture arenaflex is a dynamic and innovative organization that values collaboration, creativity, and customer focus. Our work environment is fast-paced and exciting, with a strong emphasis on teamwork and open communication. We offer a range of perks and benefits, including: Flexible working hours and remote work options Comprehensive health and wellness programs Generous paid time off and holiday policies Opportunities for professional growth and development Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary range that reflects your experience and qualifications. You will also be eligible for a range of perks and benefits, including: Comprehensive health, dental, and vision insurance 401(k) matching program Flexible spending accounts Employee assistance programs Conclusion If you are a motivated and experienced product manager looking to join a dynamic team, we encourage you to apply for this exciting opportunity. As a Product Manager - Customer Loyalty at arenaflex, you will have the chance to make a meaningful impact on our customers' lives, while also growing and developing your career. Don't miss out on this opportunity to join a leading organization and take your career to the next level. Apply now to become a part of the arenaflex team! Apply for this job