**Experienced Provider Customer Service Call and Chat Representative – Remote in CST or MST**

At arenaflex, we are dedicated to simplifying the health care experience and creating healthier communities. As a Provider Customer Service Call and Chat Representative, you will play a crucial role in supporting providers who care for our members. This position involves responding to inquiries related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits (EOB), and behavioral health, either through phone calls or concurrent chat. You will be the advocate for providers, demonstrating accountability and ownership to resolve their issues effectively. This full-time role requires flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:35 AM - 7:05 PM CST, Monday through Friday. You may also be required to work occasional overtime, weekends, and/or some holidays based on business needs. The position includes 14 weeks of paid training, conducted virtually from your home, with training hours from 8:00 AM - 4:30 PM CST, Monday through Friday. **About arenaflex** arenaflex is a leading health care company that is committed to making a positive impact on the lives of our members and the communities we serve. We believe that everyone deserves access to quality health care, and we are dedicated to simplifying the health care experience through innovative solutions and exceptional customer service. Our team of passionate and dedicated professionals is driven by a shared vision of creating healthier communities and improving the lives of those we serve. **Responsibilities** As a Provider Customer Service Call and Chat Representative, you will be responsible for: * Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues. * Serving providers in a multi-channel environment including call and concurrent chat as required. * Quickly and appropriately triaging contacts from healthcare professionals (i.e., physician offices, clinics, billing offices). * Seeking to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health). * Researching and dissecting complex prior authorization and claim issues and taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction. * Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner. * Demonstrating strong multitasking skills to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types. * Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution. **Requirements** To be successful in this role, you will need: * A High School Diploma / GED or equivalent work experience. * 1+ years of customer service experience with analyzing and solving customer's concerns. * Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications. * The ability to type at the speed of greater than or equal to 35 - 40+ WPM with an accuracy of 90%. * Must be 18 years of age or older. * Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday. **Nice-to-haves** While not required, the following qualifications would be beneficial: * Prior health care experience and knowledge of healthcare terminology. * Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools. **Benefits** As a member of the arenaflex team, you will enjoy a comprehensive benefits package, including: * Comprehensive benefits package * Incentive and recognition programs * Equity stock purchase * 401k contribution **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to helping our employees grow and develop their careers. As a Provider Customer Service Call and Chat Representative, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * A supportive and collaborative work environment that encourages open communication and teamwork. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that is committed to creating a positive and inclusive culture. As a Provider Customer Service Call and Chat Representative, you will be part of a team that is passionate about making a difference in the lives of our members and the communities we serve. We value diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. We also offer a range of perks and benefits, including: * Flexible work arrangements, including remote work options. * Opportunities for professional growth and development. * A supportive and collaborative work environment. * A comprehensive benefits package, including medical, dental, and vision insurance. * A 401k plan with company match. * Equity stock purchase program. * Incentive and recognition programs. * Paid time off and holidays. **Conclusion** If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our members and the communities we serve, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and knowledge, and make a positive impact on the lives of those we serve. Apply now to join the arenaflex team and start your career journey today! Apply Job! 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