Experienced Remote Call Center Customer Service Representative – Delivering Exceptional Support and Empathy to Clients While Driving Sales Growth and Excellence

Welcome to arenaflex At arenaflex, we are dedicated to making a positive impact on people's lives by educating them about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Since our inception in 2015, our mission has been to provide hope and support to individuals who have suffered or lost loved ones due to negligence. We are now seeking a highly skilled and compassionate Remote Call Center Customer Service Representative to join our team and contribute to our mission. Job Overview As a Remote Call Center Customer Service Representative at arenaflex, you will play a vital role in connecting with people who have expressed interest in our services. Your primary responsibility will be to assess their eligibility for potential compensation, provide empathetic support, and drive sales growth through effective communication and problem-solving skills. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities Connect with individuals who have filled out a form to determine their eligibility for potential compensation, using an automated dialer to manage a high volume of calls Engage with 40-50 callers daily, with 1-5 callers potentially qualifying for our services, and provide personalized support and guidance throughout the process Multitask effectively, including listening, answering questions, and viewing multiple windows to ensure seamless communication and data management Achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates, and contribute to the overall growth and success of our team Utilize phone software (VICI) and our Proprietary Customer Relationship Database (CRM) to manage customer interactions, track progress, and analyze data to inform sales strategies Participate in training and learning opportunities to expand your knowledge and skills, and stay up-to-date with industry developments and best practices Adhere to all company policies and procedures, ensuring compliance and maintaining the highest standards of integrity and professionalism Assist with other projects as needed, demonstrating flexibility and a willingness to contribute to the team's success Troubleshoot and problem-solve basic IT issues, ensuring minimal downtime and maximizing productivity Ideal Candidate To succeed in this role, you should possess excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner. You should also have strong interpersonal and customer service skills, with a proven track record of building rapport with clients and providing empathetic support. Additionally, you should be competitive, motivated, and results-driven, with a strong desire to work in a fast-paced, sales-focused environment. Requirements Reside in the State of Florida or New Jersey, with a quiet, distraction-free space to work Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU High-speed internet with a minimum of 50Mbps download and 100MBps upload speed Reliable Noise Cancellation Headset that is wired via USB (e.g., gaming headset with mic/Logitech G432) Strong background in call-center environment and sales-focused experience, with a minimum of 2+ years of phone sales/customer service experience What We Offer At arenaflex, we are committed to providing our employees with a comprehensive benefits package, including: Health Insurance, Vision, and Dental Coverage Paid Holidays and Paid Time Off (PTO) Eligibility for overtime outside of the training period A competitive salary range starting at $17.31/hour, with commissions and bonuses that can increase total compensation to $33.00+/hour ($70,000+) Work Environment and Culture At arenaflex, we pride ourselves on our dynamic and supportive work environment, where employees are encouraged to grow, learn, and thrive. Our company culture is built on the values of empathy, integrity, and excellence, and we are committed to making a positive impact on our clients' lives. As a Remote Call Center Customer Service Representative, you will be an integral part of our team, working collaboratively with colleagues to drive sales growth, improve customer satisfaction, and contribute to the overall success of our organization. Career Growth and Development At arenaflex, we are dedicated to the growth and development of our employees, providing opportunities for training, learning, and career advancement. As a Remote Call Center Customer Service Representative, you will have access to ongoing training and development programs, designed to enhance your skills, knowledge, and performance. Our goal is to help you succeed in your role, achieve your career goals, and make a lasting impact on our organization. Conclusion If you are a motivated, results-driven, and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Remote Call Center Customer Service Representative at arenaflex, you will be part of a dynamic team, working together to make a positive impact on people's lives. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this is an ideal role for those seeking a challenging and rewarding career in customer service and sales. Apply now to join our team and start making a difference in the lives of our clients. Apply for this job