Experienced Customer Service Representative – Swedish Language Expertise Required for Remote Work Opportunity with arenaflex

Introduction to arenaflex and Our Mission At arenaflex, our mission is to be the most customer-centric company on the planet, and our award-winning Customer Service team plays a pivotal role in achieving this ambitious goal. We believe that doing our best for our customers is where we derive our energy, and that's why we approach things differently. As a customer-obsessed organization, we're committed to delivering exceptional support experiences that our customers love and appreciate. If you're passionate about providing top-notch customer service and are fluent in Swedish, we invite you to join our team as a Customer Service Associate and be part of our exciting journey. Job Overview and Responsibilities As a Customer Service Associate at arenaflex, you will be the first point of contact for our customers based in Sweden, responding to their requests via phone, chat, and/or email. Your primary objective will be to prevent issues, solve queries, and delight our customers by providing personalized support and resolving their concerns in a timely and professional manner. You will utilize a range of tools to navigate, research, and review solutions, communicating effectively with customers to ensure their needs are met. Your key responsibilities will include: Responding to customer inquiries via phone, chat, and/or email in a timely and professional manner Resolving customer complaints and concerns in a fair and courteous manner Providing product information, order status updates, and website guidance to customers Utilizing various tools and resources to navigate, research, and review solutions to customer queries Communicating effectively with customers to ensure their needs are met and exceeded Working collaboratively with other teams to resolve customer issues and improve the overall customer experience Work Schedule and Requirements This role requires working variable hours to match when customers need us most. You will work late evening and day shifts, with a minimum of 40 hours per week (5 x 8 hours). Your work schedule will include a variety of different shift patterns within our operating hours of 7 am and 9 pm, Monday to Sunday. You may be required to work on national holidays and Sundays, and you will be compensated accordingly. Schedules will be known 6 weeks in advance to ensure that your personal life can plan well around your work. To be successful in this role, you will need to: Be available to work varying shifts from Monday to Sunday within our operating hours Be willing and able to work in rotating shifts (i.e., early, late, weekend, and compensated overtime as required) Have initial four weeks' availability for full-time training (paid) Have a quiet, distraction-free work space (dedicated office space with a desk and chair) Have a minimum 50 Mbps broadband connection speed using a hard-wired Ethernet internet connection (no Wi-Fi) Qualifications and Strengths To be considered for this role, you will need to meet the following basic qualifications: Be at least 18 years old Have the right to work in The Netherlands Have strong communication skills in Swedish (both written and oral fluency) and basic communication skills in English Have experience working with a computer In addition to these qualifications, we're looking for candidates who possess the following strengths: Hard-working, articulate, and detail-oriented Friendly and customer-focused in every situation Ability to learn quickly and embrace change Comfortable multi-tasking in a high-energy environment Benefits and Career Growth Opportunities At arenaflex, we offer a range of benefits to our Customer Service Associates, including: Life insurance Internet allowance arenaflex employee discount Lifestyle benefits and retail discounts through our arenaflex Extras program Expert training and ongoing opportunities to learn more and develop your skills We're committed to helping our employees grow and develop in their careers. As a Customer Service Associate, you'll have access to a range of training and development opportunities, including: Comprehensive training program to help you develop your customer service skills Ongoing coaching and feedback to help you improve your performance Opportunities to move into other roles within the company, such as team lead or specialist positions Work Environment and Company Culture At arenaflex, we're proud of our company culture, which is built on a foundation of customer obsession, ownership, inventiveness, and frugality. We're a dynamic and fast-paced organization that's always looking for ways to innovate and improve. As a Customer Service Associate, you'll be part of a close-knit team that's passionate about delivering exceptional customer experiences. Our work environment is designed to be collaborative and supportive, with a range of amenities and benefits to help you succeed in your role. These include: A comprehensive equipment package, including a computer, headset, and other necessary tools A dedicated workspace with a desk and chair Access to a range of training and development opportunities A supportive and collaborative team environment Compensation and Perks We offer a competitive compensation package to our Customer Service Associates, including: A hourly pay rate of €15.50 A relocation allowance of up to €800 (for overseas applicants only) A salary increase after 6 months' tenure In addition to these benefits, we offer a range of perks and incentives to recognize and reward our employees' hard work and dedication. These include: Recognition and reward programs to recognize outstanding performance Opportunities to participate in company-wide events and activities Access to a range of discounts and benefits through our arenaflex Extras program Conclusion and Application Instructions If you're passionate about delivering exceptional customer experiences and are fluent in Swedish, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Associate. With a competitive compensation package, comprehensive training program, and opportunities for career growth and development, this is a role that's not to be missed. To apply, please click on the link below to start the application process. You'll need to allow 1-2 hours to complete the full application, including assessments that will evaluate your suitability for the role. We recommend using a laptop/desktop computer to get the best experience. You'll have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible. If you're selected to move forward, your Swedish language skills will be assessed. Don't miss out on this opportunity to join our team and start your career as a Customer Service Associate with arenaflex. Apply now and take the first step towards a rewarding and challenging career in customer service! Apply for this job