Experienced Data Engineer for Customer Service Team – Big Data Pipeline Development and Data Insights Expert

Introduction to arenaflex arenaflex is one of the world's leading entertainment services, boasting 278 million paid memberships across over 190 countries. Our members enjoy a vast array of TV series, films, and games, all readily available to play, pause, and resume at their convenience. As a pioneer in the entertainment industry, arenaflex is committed to delivering an exceptional customer experience, ensuring that every member can effortlessly navigate our platform and find their favorite content. About the Role At arenaflex, we're dedicated to revolutionizing entertainment and shaping the future of storytelling worldwide. With over 270 million members in 190 countries, we're focused on providing an incredible customer experience. When our members encounter issues, we strive to resolve them promptly and efficiently, getting them back to streaming their favorite content in no time. Our Customer Service team is at the forefront of this effort, engaging with millions of members via phone and chat in 25 different languages. Within our Data Science and Engineering (DSE) team, we leverage data to meticulously measure, optimize, and personalize our Customer Service investments, enabling a delightful and efficient experience for our members. Key Responsibilities Collaborate with data engineers, software engineers, and CS business owners to design and develop reliable, scalable data pipelines, transforming raw data into core business metrics. Work with custom visualization tools to surface CS insights, providing actionable data to inform business decisions. Design and implement data models that adapt to changes in source data or business processes, ensuring data quality and integrity. Develop and maintain big data pipelines using technologies like Hive, Presto, Spark, and Flink, handling medium to large-scale data sets (10s of millions of records). Partner with analysts, engineers, and business leaders to prioritize and address business problems, advocating for data quality and advanced SQL skills. Essential Qualifications To succeed in this role, you'll need: At least 4 years of experience engineering data pipelines using big data technologies on medium to large-scale data sets. Strong data modeling skills, with the ability to design adaptable structures that accommodate changes in source data or business processes. Proficiency in Python or Scala, with a passion for writing clean, supportable code. Advanced SQL skills and a strong commitment to data quality. Analytical aptitude, with the ability to think through business problems and prioritize autonomously. Excellent communication and partnership skills, with the ability to collaborate effectively with analysts, engineers, and business leaders. Preferred Qualifications While not required, the following qualifications are highly desirable: Experience working with cloud-based data platforms and technologies. Knowledge of data visualization tools and techniques. Familiarity with agile development methodologies and version control systems. Experience working in a fast-paced, dynamic environment with multiple stakeholders. Skills and Competencies To excel in this role, you'll need to possess: Strong technical judgment and problem-solving skills. Excellent communication and collaboration skills. Ability to work autonomously and prioritize tasks effectively. Strong analytical and problem-solving skills, with the ability to think critically and creatively. Passion for data quality, integrity, and accuracy. Career Growth and Learning Opportunities At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Data Engineer, you'll have access to: Opportunities for professional development and growth, including training and mentorship programs. Collaboration with experienced engineers and data scientists, providing a chance to learn from the best in the industry. A dynamic and fast-paced environment that encourages innovation and creativity. Recognition and rewards for outstanding performance and contributions to the team. Work Environment and Company Culture arenaflex is proud of its unique and inclusive company culture, which values diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to driving innovation and success. As an equal-opportunity employer, we celebrate diversity and recognize that bringing together different perspectives and backgrounds helps build stronger teams. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: A annual salary range of $170,000 - $720,000, depending on experience and qualifications. A comprehensive benefits package, including health plans, mental health support, 401(k) retirement plan with employer match, stock option program, disability programs, and more. Paid leave of absence programs, including flexible time off for full-time salaried employees. Opportunities for professional development and growth, including training and mentorship programs. Conclusion If you're a motivated and experienced Data Engineer looking to join a dynamic and innovative team, we encourage you to apply for this exciting opportunity at arenaflex. As a key member of our Customer Service team, you'll play a critical role in shaping the future of entertainment and delivering an exceptional customer experience. Don't miss out on this chance to join a talented team of engineers, data scientists, and industry experts who are passionate about using data to drive business decisions and improve the customer experience. Apply now and take the first step towards an exciting and rewarding career at arenaflex! Apply for this job